Authorize.net Reimagined & New Experience (2.0)
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06/02/2025 17:52 PM
5.0
Authorize.net is providing a new merchant and partner experience including new Merchant and Partner Interfaces. This will be done in phases as additional products and features are added to the new experience.
Merchant & Partner Interface Experience Switch
Both partners and merchants have the option to revert to the classic experience (1.0) and the new experience (2.0) for a period of time. Users will also notice a change in the URL as they switch over to or in the new experience.
- Merchants: https://new.authorize.net/smb2/merchant/
- Classic Experience Toggle On:
- New Experience Toggled On:
- Classic Experience Toggle On:
- Reseller and Technology Partners: https://new.authorize.net/smb2/partner/
- Classic Experience Toggle On:
- New Experience Toggled On:
- Classic Experience Toggle On:
Mobile Point of Sale (mPOS) Update
We will also be providing a new and updated Mobile Point of Sale (mPOS) application with a new and improved interface and future enhancements.
The new app is available in both the Apple and Google Play app stores as Authorize.net 2.0. For more information see article: What is the Mobile Point of Sale (mPOS) app and how to use it? - New Experience (2.0)
Communication and Reference
As we provide access in the coming months to the new and improved experience communication, emails and support material will be provided to merchants and partners as access is granted. Additionally, there will be references to classic or 1.0 and new or 2.0 to differentiate between the experiences for the Merchant and Partner Interface found in our communications, help and support material.
Feedback
To share your feedback on the new Merchant or Partner experience and/or request an improvement, update, or feature please, this can be done either in the feedback survey if you toggle back to classic experience or using the Share your feedback link under the help option.
For more information, see: How to provide product and feature feedback to Authorize.net? - New Experience (2.0)
Support and Training Material
Knowledge articles, guides and training material to learn and understand and use the new Merchant and Partner Interfaces will be provided in the future. We will be updating our support center knowledge articles to identify which experience they are for by indicating it in the title and top portion of the knowledge article which ones they apply to.
Key Support Articles:
- General Articles:
- Merchant Interface Articles:
- Authorize.net Product Matrix - Classic (1.0) and New Experience (2.0) for Merchants
- Merchant Interface Workspaces - New Experience (2.0)
- How to use and configure Dashboards in the Merchant Interface? - New Experience (2.0)
- What is Accept Payment and how to use and configure it - New Experience (2.0)
- How to search for and manage transactions in the Merchant Interface? - New Experience (2.0)
- How to use Customer Information Manager (CIM)? - New Experience (2.0)
- How to use Automated Recurring Billing (ARB)? - New Experience (2.0)
- How to use Invoicing? - New Experience (2.0)
- Merchant mPOS Articles:
- Partner (Reseller, Tech Partner/ISV) Articles (requires a partner account and support center authentication to access):
- Authorize.net Product Matrix - Classic (1.0) and New Experience (2.0) for Partners
- Partner Interface Workspaces - New Experience (2.0)
- How to add and manage merchants in the Partner Interface? - New Experience (2.0)
- How to add and manage sales profile in the Partner Interface? - New Experience (2.0)
- How to add and manage users in the Partner Interface? - New Experience (2.0
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