Overview

You can contact Authorize.net Client Services at any time. Support is available 24 hours a day, seven days a week, through online chat, support case submission, or by phone. This article provides step-by-step instructions for each support channel.

Contacting Client Services

Starting an Online Chat

1. Sign in to the Merchant Interface or the Partner Interface.
2. Select Start Chat at the bottom right of the screen.

Submitting a Support Case

1. Sign in to the Merchant Interface or the Partner Interface.
2. Select Support Cases and then General Support Request.

Contacting Client Services by Phone

Contacting Sales

If you need a payment gateway account or want to become a partner, contact the Sales team using the information below.

New Merchants

• Become a Merchant
• Email Inquiry
• US: 1.888.323.4289
• Canada: 1.877.580.2077
• International: +44 (0) 203 564 4843

New Reseller

Become a Reseller/Partner

Independent Sales Organizations (ISOs), Merchant Service Providers (MSPs), and other financial institutions interested in becoming an Authorize.net partner can contact Sales through the corporate website or submit an email inquiry.

New Solution Provider or Technology Partner

Become a Technology Partner

Companies with products or services that require a payment gateway—including shopping cart developers, point-of-sale systems developers, web developers, web hosting companies, or any organization with merchant customers—can explore business development opportunities as a technology partner.

Frequently Asked Questions (FAQs)

• How do I start an online chat with Client Services?
  • Sign in to the Merchant Interface or Partner Interface, then select Start Chat.
• How do I submit a support case?
  • Sign in to the Merchant Interface or Partner Interface and select Support Cases followed by General Support Request.
• What phone number should I use for Merchant Support in the United States?
  • ​​​​​​​Call 877.447.3938.
• What is the contact number for New Merchant Sales in the US?
  • ​​​​​​​Call 1.888.323.4289.

Glossary

• ISO – Independent Sales Organization
• MSP – Merchant Service Provider