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06/02/2025 17:45 PM

1.0

Important Note

This article covers the new Authorize.net experience (2.0) for the Mobile Point of Sale (mPOS) app for Merchants. For the classic experience (1.0) please see the support article: What is the Mobile Point of Sale (mPOS) app and how to use it? - Classic Experience (1.0).

This article will guide merchants through accessing and using the new Mobile Point of Sale (mPOS) app called Authorize.net 2.0.

What is the Mobile Point of Sale (mPOS)?

The Authorize.net Mobile Point of Sale (mPOS) is a mobile application that allows merchants to accept and manage payments on the go, turning Apple or Android/Google mobile device into a point of sale system.

For more information on mPOS please see: Mobile Point of Sale (mPOS) FAQ

How to get the Authorize.net app?

The Mobile Point of Sale (mPOS) application can be found on the iOS and Android app stores, by searching for Authorize.net.

  1. Authorize.Net - This version will be in maintenance mode and will just receive security and maintenance updates.

What versions of iOS and Android will work?

  • iOS: Requires iOS 17 or higher (only available in US iTunes/App store, and can only process in USD at this time).
  • Android: Requires Android OS 15 or higher (only available in US Google Play store, and can only process in USD at this time).

What devices will work?

  • Various Apple and Android phones and tables on iOS and Android are supported.

How do I use the app?

Please view our Mobile User Guide for iOS and Android.

What information can be entered in using the mobile app and processing payments?

Mobile App is limited on what customer data can be entered. Below is a list of the information that can be entered manually:

Billing info:

  • Card Number
  • Expiration Date
  • Zip Code (Only the zip code may be collected for billing information.)

Shipping:

  • Name (First and Last)
  • Address (Street, City, State, Zip)

Note: If the Merchant Interface Payment Form fields are set to required that cannot be entered through the mobile app, this will cause the transaction to fail (Error 33). Users will need to modify the required fields in the Payment Form Settings to make sure there are no fields required that cannot be entered through the mobile app.

What transaction types are supported?

mPOS supports the following transaction types:

  • Authorize and Capture
  • Authorize Only (manual card entry only)
  • Prior Authorization and Capture (full amount only, no Partial Captures)
  • Credit (full amount only, no partial refunds)
  • Void

What are the processing rates I am charged for transactions run through the app?

Transactions run through the app are treated the same as any other transaction processed through your Authorize.net account, meaning they will be charged a Transaction Fee. Your Merchant Service Provider (MSP) will also charge the applicable fee/discount rate.

What card readers are compatible with the app and is EMV supported?

Compatible swipe readers can be found and purchased through our partner, POS Portal. EMV chip-enabled card readers are also available from POS Portal. For more information on Authorize.net EMV support see: Merchant EMV Chip FAQs.

  • If you are currently using Wells Fargo or PaySafe as your merchant service provider, please contact their support to get further information on obtaining a card reader.
  • You must be on a supported processor (TSYS, FDC) to accept EMV chip transactions using the mPOS mobile app.

Additional information can be found in support article: How do I use a compatible card reader with the Authorize.net mPOS and VPOS applications?

Can I use a receipt printer with the app?

The mPOS application does support printing of receipts. For more details please see support article: Which receipt printers work with Virtual Point of Sale (VPOS) and Mobile Point of Sale (mPOS)?

For help with enabling a printer in the app please refer to our Mobile User Guide.

mPOS 2.0 FAQs

  • Can the app process cash transactions?
    • Yes, it can. When processing cash transactions there are some limitations. Cash transactions are not passed to the Merchant Interface. They are only viewable in the app and are stored for 7 days. We do not support split tender transactions with cash. Their customer would need to either pay all in cash or all in credit card. Cash transactions cannot be downloaded.
  • Can I process offline transactions with the app?
    • An Internet connection is required to process transactions. This can either be through Wi-Fi or 3G/4G/LTE.
  • Can eCheck transactions be processed?
    • No, the mPOS app is for processing credit card transactions only.
  • Can Automated Recurring Billing (ARB) or Customer Information Manager (CIM) be used?
    • No, ARB and CIM cannot be used with the mPOS app.
  • Can I use the mPOS app on multiple devices?
    • Yes the mobile app can be used on multiple devices (Phone, Tablets).
  • What to do if you can't sign in?
    • The mPOS uses the same login information (login id and password) as the Merchant Interface and the same recovery options for usernames and passwords.
    • If you're having trouble signing into the Mobile Point of Sale (mPOS) using your username and password, please contact an Account Owner or Account Administrator for your account.
  • What can I do if the app or reader is not working?
    • If the app is not working, please try the following steps:
      1. Ensure you have downloaded the most recent version available of the app.
      2. Attempt to uninstall and then re-install the app.
      3. Restart your device.
      4. Ensure that you have a stable Internet/cellular connection.
    • If the reader is not working, please try the following steps:
      1. Ensure that you are using a device and reader that we support.
      2. Ensure that the reader is plugged in all of the way.
      3. Ensure that mute is not enabled and the volume is turned all the way up after the reader is plugged in.
    • If your EMV reader is not working, please try the following steps:
      1. Ensure that you are using a device and reader that we support.
      2. Ensure that your reader has been fully charged.
      3. Ensure that you have set the reader to Chip.
        1. Go to Settings
        2. Select Card Readers
        3. Select Connect
        4. Select BT Connection or Audio Jack (depending on your reader)
        5. Select the Radial button next to your reader and make sure it is set to Chip
    • If you are still having problems after verifying these steps, please contact Client Services.

 



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