What can we help you with?

Mobile Point of Sale (mPOS) FAQ


000001484


310

10/14/2024 21:51 PM

12.0

This article provides FAQs about Mobile Point of Sale (mPOS).

What versions of Authorize.net app is there?

  1. Authorize.Net - This version will be in maintenance mode and will just receive security and maintenance updates.
  2. Authorize.net 2.0 - This version will be our go forward version that will be enhanced and update with new feature and reader support.

What versions of iOS and Android will work?

  • iOS: Requires iOS 17 or higher (only available in US iTunes/App store, and can only process in USD at this time).
  • Android: Requires Android OS 15 or higher (only available in US Google Play store, and can only process in USD at this time).

What devices will work?

  • Various Apple and Android phones and tables on iOS and Android are supported.

How to get the Authorize.net app?

The Mobile Point of Sale (mPOS) application can be found on the iOS and Android app stores, by searching for Authorize.net.

How to log in to the mPOS app?

To sign in to mPOS:

  1. Open the Authorize.net application on your mobile device.
  2. Enter your username and password.
  3. Click 'Log In'.

How do I use the app?

Please view our Mobile User Guide.

What card readers are compatible with the app and is EMV supported?

Compatible swipe readers can be found and purchased through our partner, POS Portal. EMV chip-enabled card readers are also available from POS Portal. For more information on Authorize.net EMV support see: Merchant EMV Chip FAQs.

  • If you are currently using Wells Fargo or PaySafe as your merchant service provider, please contact their support to get further information on obtaining a card reader.
  • You must be on a supported processor (TSYS, FDC) to accept EMV chip transactions using the mPOS mobile app.

Additional information can be found in support article: How do I use a compatible card reader with the Authorize.net mPOS and VPOS applications?

Can eCheck transactions be processed?

No, the mPOS app is for processing credit card transactions only.

Can Automated Recurring Billing (ARB) or Customer Information Manager (CIM) be used?

No, ARB and CIM cannot be used with the mPOS app.

What transaction types are supported?

mPOS supports the following transaction types:

  • Authorize and Capture
  • Authorize Only (manual card entry only)
  • Prior Authorization and Capture (full amount only, no Partial Captures)
  • Credit (full amount only, no partial refunds)
  • Void

Can I use a receipt printer with the app?

The mPOS application does support printing of receipts. For more details please see support article: Which receipt printers work with Virtual Point of Sale (VPOS) and Mobile Point of Sale (mPOS)?

For help with enabling a printer in the app please refer to our Mobile User Guide.

Can the app process cash transactions?

Yes, it can. When processing cash transactions there are some limitations. Cash transactions are not passed to the Merchant Interface. They are only viewable in the app and are stored for 7 days. We do not support split tender transactions with cash. Their customer would need to either pay all in cash or all in credit card. Cash transactions cannot be downloaded.

Can I create a catalog of items within the app?

Within the app you are able to create a catalog of items. This can be found in the Settings section of the app by selecting the POS Setup link. For more information please refer to our Mobile User Guide.

How can they view transaction history in the app?

Transaction History is only viewable for 24 hours after the order is processed through the app.

Can I process offline transactions with the app?

An Internet connection is required to process transactions. This can either be through Wi-Fi or 3G/4G/LTE.

What are the processing rates I am charged for transactions run through the app?

Transactions run through the app are treated the same as any other transaction processed through your Authorize.net account, meaning they will be charged a Transaction Fee. Your Merchant Service Provider (MSP) will also charge the applicable fee/discount rate.

What information can be entered in using the mobile app and processing payments?

Mobile App is limited on what customer data can be entered. Below is a list of the information that can be entered manually:

Billing info:

  • Card Number
  • Expiration Date
  • Zip Code (Only the zip code may be collected for billing information.)

Shipping:

  • Name (First and Last)
  • Address (Street, City, State, Zip)

Note: If the Merchant Interface Payment Form fields are set to required that cannot be entered through the mobile app, this will cause the transaction to fail (Error 33). Users will need to modify the required fields in the Payment Form Settings to make sure there are no fields required that cannot be entered through the mobile app.

Can I use the mobile app or mPOS app on multiple devices?

Yes the mobile app can be used on multiple devices (Phone, Tablets).

What can I do if the app or the reader is not working?

If the app is not working, please try the following steps:

  1. Ensure you have downloaded the most recent version available of the app.
  2. Attempt to uninstall and then re-install the app.
  3. Restart your device.
  4. Ensure that you have a stable Internet/cellular connection.

If the reader is not working, please try the following steps:

  1. Ensure that you are using a device and reader that we support.
  2. Ensure that the reader is plugged in all of the way.
  3. Ensure that mute is not enabled and the volume is turned all the way up after the reader is plugged in.

If your EMV reader is not working, please try the following steps:

  1. Ensure that you are using a device and reader that we support.
  2. Ensure that your reader has been fully charged.
  3. Ensure that you have set the reader to Chip.
    1. Go to Settings
    2. Select Card Readers
    3. Select Connect
    4. Select BT Connection or Audio Jack (depending on your reader)
    5. Select the Radial button next to your reader and make sure it is set to Chip

If you are still having problems after verifying these steps, please contact Client Services.

 



Was this article helpful?


Articles Recommended for You