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10/05/2022 20:19 PM

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Mobile FAQs

 

Below is a list of the most commonly asked questions for Authorize.Net's Mobile Application.

 

Q: Can the app be used on more than one device?

A: Yes, you can add as many devices as you would like to use this application.

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Q: What card readers are compatible with the app?

A:  Compatible swipe readers can be found and purchased through our partner, POS Portal, at https://partner.posportal.com/authorizenet/auth/.

EMV chip-enabled card readers are also available from POS Portal.

Note:

  • If you are currently using Wells Fargo or PaySafe as your merchant service provider, please contact their support to get further information on obtaining a card reader.
  • You must be on a supported processor to accept EMV chip transactions using the mPOS mobile app. 


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Q: Does the app work the same way on different hardware?

A: The main functionality is the same, however, on tablets you will see a larger view versus the smartphone version of the app.

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Q: Can an EMV enabled card be used with the app?

A: Yes. Download the latest version of the app from the App Store or Google Play and then purchase an EMV chip-compatible card reader from our partner.

Note: You must be on a supported processor to accept EMV chip transactions using the mPOS mobile app. Please view the schedule below for estimated processor support dates.

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Q: Can I create a catalog of items within the app?

A: Within the app you are able to create a catalog of items. This can be found in the Settings section of the app by tapping on the POS Setup link. For more information about creating a catalog of items please view our Mobile Authorize.Net Mobile Application mPOS User Guide (PDF) for iOS and Android. 

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Q: Will the app work on my laptop?

A: No, the mobile application can only be used on an Android or iOS device.

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Q: Does the app support NFC payments?

A: No, at this time there is not an NFC reader that is compatible with our app.

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Q: How does encryption work with the app and the reader?

A: Watch the "Using Encrypted Card Readers" video for more information on card reader encryption.

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Q: How do I use the app?

A: Please view our Mobile Authorize.Net Mobile Application mPOS User Guide (PDF) for iOS and Android

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Q: What versions are supported?

A: Below are the supported versions:

iOS: Requires iOS 9.0 -15.7  (only available in US iTunes/App store, and can only process in USD at this time).

Android: Requires 5.0 - 12.0 (only available in US Google Play store, and can only process in USD at this time).

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Q: What devices can be used with the app?

A: Please see the list of Authorize.Net mPOS Mobile Application - Tested Devices.

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Q: Can I process offline transactions with the app?

A: An Internet connection is required to process transactions. This can either be through Wi-Fi or 3G/4G/LTE.

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Q: What is the cost to download the app?

A: The mPOS app is free to download.

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Q: What are the processing rates I am charged for transactions run through the app?

A: Transactions run through the app are treated the same as any other transaction processed through your Authorize.Net account, meaning they will be charged a Transaction Fee. Your Merchant Service Provider (MSP) will also charge the applicable fee/discount rate.

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Q: What can I do if the app or the reader is not working?

A:  If the app is not working, please try the following steps:

  1. Ensure you have downloaded the most recent version available of the app.
  2. Attempt to uninstall and then re-install the app.
  3. Restart your device.
  4. Ensure that you have a stable Internet/cellular connection.

If the reader is not working, please try the following steps:

  1. Ensure that you are using a device and reader that we support.
  2. Ensure that the reader is plugged in all of the way.
  3. Ensure that mute is not enabled and the volume is turned all the way up after the reader is plugged in.

If your EMV reader is not working, please try the following steps:

  1. Ensure that you are using a device and reader that we support.
  2. Ensure that your reader has been fully charged.
  3. Ensure that you have set the reader to Chip. 
    1. Go to Settings
    2. Tap Card Readers
    3. Tap Connect
    4. Tap BT Connection or Audio Jack (depending on your reader)
    5. Tap the Radial button next to your reader and make sure it is set to Chip

If you are still having problems after verifying these steps, please contact our customer support department. 

Hours: Merchant Support Representatives are available to answer your questions by phone 24 hours a day, 7 days a week (closed major holidays).

  • US: (+1) 877-447-3938

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Can I use a receipt printer with the app?

The mPOS application now supports the following printers: 
 

ApplicationsPrinters SupportedConnection Mode Supported
MPOS - AndroidEPSON TM-T88IVUSB (USB Type B To MicroUSB Cable)
Star TSP100 (TSP143IIIU) FuturePrintUSB ( USB Type B To MicroUSB Cable)
Star TSP100 (TSP143IIIBI) FuturePrintBluetooth
Star T300IBluetooth
Network PrinterWi-fi
MPOS - iOSStar TSP100(TSP143IIIU) FuturePrintUSB (USB to lightning Cable)
Star TSP100(TSP143IIIBI) FuturePrintBluetooth
Star T300IBluetooth
Network PrintersWi-fi without AirPrint, Airprint (Wi-fi)

 


For help with enabling a printer in the app please refer to our Mobile User Guide.

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