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11/05/2023 23:24 PM

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What is the Mobile Point of Sale (mPOS) and how do I sign in, and what to do if I can't?

The Authorize.net Mobile Point of Sale (mPOS) is a mobile application that allows merchants to accept and manage payments on the go, turning Apple or Android/Google mobile device into a point of sale system.

For more information on mPOS please see: Mobile Point of Sale (mPOS) FAQ

How to Sign In

To sign in to mPOS:

  1. Open the Authorize.net application on your mobile device.
  2. Enter your username and password.
  3. Click 'Log In'.

What to Do If You Can't Sign In

If you're having trouble signing into the Authorize.net Mobile Point of Sale (mPOS) using your username and password, please contact an Account Owner or Account Administrator for your account or use the 'Forgot Username' or 'Forgot Password' options detailed below.

The mPOS uses the same sign in information (username and password) as the Merchant Interface and the same recovery options for usernames and passwords.

Forgot Your Username

To retrieve your login ID:

  1. Click 'Forgot Username' on the Merchant Interface login page.
  2. Enter a valid email address and the first and last name for your user account.
  3. Complete the captcha challenge.
  4. Click 'Continue'.
  5. Verify your identity and click 'Request PIN' to receive a one-time pin verification code.
  6. Check your email for the pin code, enter it, and click 'Verify PIN'.
  7. Once verified, your username(s), associated Gateway ID, and Business Name will be displayed.

Forgot Your Password

To reset your password:

  1. Click 'Forgot Your Password?' on the Merchant Interface login page.
  2. Enter your login ID and the valid email address for your user account.
  3. Complete the captcha challenge.
  4. Click 'Continue'.
  5. Verify your identity and click 'Request PIN' to receive a one-time pin verification code.
  6. Check your email for the pin code, enter it, and click 'Verify PIN'.
  7. Create a new password that meets the requirements shown.
  8. Click 'Change Password'.
  9. Sign in with your new password.

Locked Account

If you've made more than five unsuccessful login attempts, your user will be locked. This is a security measure to protect your account. If you forget your login ID or password, or enter them incorrectly, you might get locked out. If this happens, try to reset your password using the 'Forgot Password' option. Please note if you enter a one-time pin incorrectly too many times your user may get locked.

If you're an Account Owner, contact another Account Owner or call Authorize.net Customer Support at (877) 447-3938.

 



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