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Overview

This article is intended for merchants who use Authorize.net as their online payment gateway provider. It explains why Authorize.net may bill you directly, how to view and manage your billing information, how service fees and statements work, and how to resolve a past-due account balance.

Authorize.net is the provider of the online payment gateway supplied to merchants by various online business entities. While most merchants receive bills for the payment gateway service from their reseller or Merchant Service Provider (MSP), there are cases where Authorize.net directly bills payment gateway accounts for service and per-transaction fees.

Your Authorize.net account — which may have been set up by an Authorize.net partner/reseller, your MSP, or the Authorize.net sales department — may be subject to various fees. The fee structure is determined during the application and approval process.

Why You Are Receiving a Bill from Authorize.net

Authorize.net directly bills certain payment gateway accounts for service and per-transaction fees. This occurs when your account is configured for direct billing by Authorize.net rather than through a reseller or MSP. The billing arrangement is established during the application and approval process.

If you have questions about why you are being billed directly, contact your sales representative, reseller, or MSP for clarification.

Managing and Viewing Account Billing Information

The Manage Billing page in the Merchant Interface displays the details of account status and balance, viewing billing statements and the bank account and/or credit card set up for your Authorize.net payment gateway service billing. For data security reasons, sensitive account details are masked.

For more information on billing information, refer to: How to manage and update billing information in the Merchant Interface? - New Experience (2.0).

Viewing Authorize.net Account Service Fees and Statements

Each account's fees are unique and defined during the application and approval process. If you have concerns regarding your monthly gateway fees, contact your sales representative, reseller, or MSP.

Billing for service fees occurs on the first day of each month. Authorize.net issues a debit to the billing information on file for your payment gateway account.

For more information on billing information, refer to: How to view your accounts products and fees in the Merchant Interface? - New Experience (2.0)

Updating Your Payment Gateway Billing Information

To configure or update your payment gateway billing information:

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click on Account in the left navigation.
  4. Click on Manage Billing.
  5. Click View Payment Methods.
  6. Review and update your billing details as needed.

For more information on statements, refer to: What statements are available in the Merchant Interface and how to download them? - New Experience (2.0)

Resolving a Past-Due Account and Paying Your Balance

If your account is past due, sign in to the Merchant Interface immediately to pay the balance due. Once logged in, a yellow notification bar appears at the top of the webpage stating that your account is past due.

Paying a Past-Due Balance

To pay a past-due balance:

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click Pay Bill Now on the link in the top banner warning of a past due balance and delinquency.
  4. Verify your billing account information and update/edit as needed.
  5. Click Pay Bill to submit your payment.

Payments are typically processed within 1–3 business days.

Selecting a Payment Method

By default, the billing method set for your account is the primary method used to submit payment (bank account or credit card). You may change between methods for submitting payment; however, this will not change the default method used for automatic billing. Based on your selection, you can update and change the billing information used for payment.

Frequently Asked Questions

  • Why am I receiving a bill directly from Authorize.net instead of my reseller or MSP?
    • Some payment gateway accounts are configured for direct billing by Authorize.net rather than through a reseller or MSP. This billing arrangement is established during the application and approval process. Contact your sales representative, reseller, or MSP if you need further clarification on your billing setup.
  • Where can I view my billing information?
  • When are service fees billed to my account?
    • Billing for service fees occurs on the first day of each month. Authorize.net issues a debit to the billing information on file for your payment gateway account.
  • What should I do if my account is past due?
    • Sign in to the Merchant Interface immediately. A banner notification bar appears at the top of the webpage. Click the Pay Bill Now link on the banner, verify your billing information, and submit your payment. Payments are typically processed within 1–3 business days.
  • Can I change my payment method when paying a past-due balance?
    • Yes. You may change between a bank account or credit card when submitting a payment. However, changing the payment method for a one-time payment will not update the default method used for automatic billing.
  • Who should I contact if I have concerns about my monthly gateway fees?
    • Contact your sales representative, reseller, or MSP. Each account's fees are unique and are defined during the application and approval process.

Additional Resources

Glossary

  • MSP – Merchant Service Provider: A company that provides payment processing services and related support to merchants, often acting as an intermediary between the merchant and the payment gateway provider.
  • ID – Identifier: A unique number or code assigned to a specific account or entity, such as a payment gateway ID used to identify your Authorize.net account.