How to manage and update billing information in the Merchant Interface? - New Experience (2.0)
KA-05383
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04/08/2025 20:03 PM
1.0
This article covers the new Authorize.net experience (2.0) and managing and updating billing information for the new Merchant Interface. For the classic experience please see the support article: How to configure and view account billing information in the Merchant Interface? - Classic Experience (1.0).
For information on how to identify what version of Authorize.net you are on, please see: How to identify what version of Authorize.net you are on and switching between them? - Classic (1.0) and New Experience (2.0)
Why am I receiving a bill from Authorize.net?
Authorize.net is the provider of the online payment gateway that is supplied to merchants by various online business entities. While most merchants receive bills for the payment gateway service from their reseller or Merchant Service Provider, there are cases where Authorize.net directly bills payment gateway accounts for service and per-transaction fees.
Your Authorize.net account, which may have been set up by an Authorize.net partner/reseller, your Merchant Service Provider (MSP), or the Authorize.net sales department, could have various fees. Generally, Authorize.net bills you directly for its payment gateway services. The fee structure is determined during the application and approval process.
Account Past Due Warning
If your account is past due, log into the Merchant Interface immediately to pay the balance due. Once logged in, you will see a banner bar at the top of the webpage stating that your account is past due. Click Pay Bill Now button to be taken to the page to pay the balance on the account and select the Credit Card and/or Bank Account on file to make a payment.
Configuring and Viewing Account Billing Information
The Billing Information page in the Merchant Interface displays the details of the bank account and/or credit card set up for your Authorize.net payment gateway service billing. For data security reasons, sensitive account details are masked. The page displays your business name, payment gateway ID, and current billing method at the top.
How to configure credit card billing information?
- Sign in to the Merchant Interface.
- Be on or switched into the New Merchant Interface (2.0)
- Click Manage Billing under Account in the left navigation.
- Click View Payment Methods under Payment Information.
- Click Add a Credit Card and enter the appropriate credit card billing information.
- Check the agreement box and click Add a Credit Card at the bottom of the window to complete the setup.
- Request and enter PIN for verification and to complete the update.
If a credit card is already on file you can click Edit to change/update the card and billing information.
How to configure bank account billing information?
- Sign in to the Merchant Interface.
- Be on or switched into the New Merchant Interface (2.0)
- Click Manage Billing under Account in the left navigation.
- Click View Payment Methods under Payment Information.
- Click Add a Credit Card and enter the appropriate credit card billing information.
- Check the agreement box and click Add a Credit Card at the bottom of the window to complete the setup.
- Request and enter PIN for verification and to complete the update.
If a bank account is already on file you can click Edit to change/update the bank account and billing information.
How to change billing method?
- Sign in to the Merchant Interface.
- Be on or switched into the New Merchant Interface (2.0)
- Click Manage Billing under Account in the left navigation.
- Click View Payment Methods under Payment Information.
- Click Set as Default to switch.
- Request and enter PIN for verification and continue the change/update.
Billing FAQs
What if I don't see the edit option?
If you don't see the option to edit your user may not have the correct permissions to manage or edit billing and funding information on your account. Please contact your account owner or admin user or contact Authorize.net Support.
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