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What statements are available in the Merchant Interface and how to download them? - New Experience (2.0)


KA-05373


145

12/22/2025 23:03 PM

2.0

Important Note

This article covers the new Authorize.net experience (2.0) for statements for the new Merchant Interface. For the classic experience (1.0) please see the support article: How to view fees and billing statements in the Merchant Interface? - Classic Experience (1.0).

For information on how to identify what version of Authorize.net you are on, please see: How to identify what version of Authorize.net you are on and switching between them? - Classic (1.0) and New Experience (2.0)
 
Depending on services enabled you may see more than one statement type, below are examples of the statement types:
  • Billing Statement – This statement tracks monthly billing for your payment gateway service fees.
  • Billing Reserve Statement (eCheck related) – This statement tracks funds withheld from batch settlement funds for payment gateway service fees. These funds are applied toward your monthly billing.
  • Settlement Statement (eCheck related) – This statement tracks all funds received from batch settlements.
  • Reserve Statement (eCheck related) – This statement tracks a percentage of batch settlement funds withheld to cover potentially high risk transactions.
  • Tax Invoices – This statement lists all taxes generated for your account for the past six years. Tax invoices are only visible to UK, European and Australian accounts.

How to view billing statements?

The billing statement displays a summary of all fees associated with processing transactions through the system. The fees are listed individually with a description of the fee under Item Description. The most current charges are listed at the top of the statement.

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click on Account in the left navigation.
  4. Click on Manage Billing.
  5. Click View Billing Statement.
  6. Your billing details and statement will then display.
    1. Date
    2. Type
    3. Item
    4. Description
    5. Amount (Currency Symbol, Amount, Currency ID)
    6. Account Balance (Currency Symbol, Amount, Currency ID)

For here you can also view your account fees by clicking View Fee at the top right. For more information see: How to view your accounts products and fees in the Merchant Interface? - New Experience (2.0)

Billing Fees and Statement FAQs

  • Are there separate fees for the Gateway and Merchant Account?
    • Yes, there are separate fees for the gateway and merchant account. The gateway fees cover the cost of processing transactions through the payment gateway, while the merchant account fees cover the cost of maintaining the merchant account and are charged by your Merchant Service Provider - see: What is and who is a merchant service provider (MSP)?
  • How can I get my Merchant Account statement?
  • How can I access older statements?
    • Currently, the last 6 months will be provided in the statement views. If older statements are needed, please contact Client Services.
  • Can I get a copy of my statement for a specific month or year?
    • Yes, you can request a copy of your statement for a specific month or year. This can be done by submitting a support case to Client Services - see: Merchant Support Cases FAQ
  • Can I request PDF copies of my statements to be emailed to me?
    • We currently do not provide or support statements in PDF format or sending by email.
  • Can fees be lowered or negotiated?
  • How often are billing statements generated?
    • Authorize.net bills the first of each month and entries on the billing statement are added at that time and as any new billing event happens.
  • How can I see the percentage I'm charged?
    • The percentage you are charged can depend on the payment method and who your Merchant Service Provider (MSP) for your Merchant Account is:
      • For Credit Cards you will need to reach out to your Merchant Service Provider (MSP), see: What is and who is a merchant service provider (MSP)?
      • For eCheck, Authorize.net is your provider and you will see eCheck and other account related fees in your Authorize.net account.

 



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