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What is and how to sign up for Customer Information Manager (CIM)? - New Experience (2.0)


KA-07449


24

04/09/2025 01:02 AM

2.0

Important Note

This article covers the new Authorize.net experience (2.0) for Customer Information Manager (CIM) in the new Merchant Interface. For the classic experience (1.0) please see the support article: What is Customer Information Manager (CIM) and how to use and configure it? - Classic Experience (1.0).

For information on how to identify what version of Authorize.net you are on, please see the support article: How to identify what version of Authorize.net you are on and switching between them? - Classic (1.0) and New Experience (2.0)

This article will guide merchants through understanding and configuring and using Customer Information Manager (CIM).

What is Customer Information Manager (CIM)?

The Customer Information Manager (CIM) is a service provided by Authorize.net that allows merchants to securely store customer payment information on their servers, simplifying PCI DSS compliance. It offers several features that make transactions and recurring billing more efficient:

  • Simplify PCI Compliance: CIM helps in protecting your customers' confidential information and ensuring PCI compliance.
  • Store Customer Data: CIM allows returning customers to avoid re-entering their personal data every time they visit your website.
  • Provide Payment Flexibility: Your customers can store multiple payment methods for repeat purchases.
  • Save Multiple Shipping Locations: Customers can also save multiple shipping locations using CIM.

CIM supports customer profiles that include billing, payment, and shipping information. Each profile is stored on secure servers and assigned an ID that is used in place of all customer information. Each customer profile can include up to 10 payment profiles and up to 100 shipping profiles. You can manage customer profiles and issue transactions manually from within the Merchant Interface, or integrate your website or other application using an Application Programming Interface (API). Additionally, in the Merchant Interface, you can view and search for customer profiles as well as review a profile's transaction history.

Signing up for CIM

Only an Account Owner can enable this feature.

To sign up for CIM, follow these steps:

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click Marketplace on the left navigation.
  4. Click Available Products.
  5. Click Enable CIM.
  6. Review and agree to terms and fees.

In some cases, CIM is automatically enabled during Authorize.net account activation. If this is the case, you will not need to agree to the Terms of Service again.

Cost and Billing for CIM

The cost for using the Customer Information Manager (CIM) service varies based on your specific account details and can be viewed afterward following the steps below:

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click Account - My Business
  4. Click Products and Fees
  5. Click on Customer Information Manager under Fee Structures

    Your account will be debited on the first of the month.

    How to use Customer Information Manager (CIM) Service?

    For more information on using CIM please see: [article]

    Discontinue Customer Information Manager (CIM) Service

    Only an Account Owner can disable this feature. Once you discontinue the CIM Service, the payment gateway will store any customer payment profiles for up to a year before purging them from our system as a security precaution. If you have created a profile and wish to access it again, simply sign up for CIM again before a year and your profiles should be available.

    To discontinue CIM:

    Only Account Owner users maybe cancel or disable this service, once the service is disabled billing will stop.

    1. Sign in to the Merchant Interface.
    2. Be on or switched into the New Merchant Interface (2.0)
    3. Click Marketplace on the left navigation.
    4. Click My Products.
    5. Click Discontinue under Customer Information Manager (CIM). A confirmation dialogue box appears.
    6. Click Discontinue to discontinue the service, or click Nevermind if you want to cancel the action.

    To re-enable ARB:

    Only Account Owner users maybe sign up for and enable this service.

    1. Sign in to the Merchant Interface.
    2. Be on or switched into the New Merchant Interface (2.0)
    3. Click Marketplace on the left navigation.
    4. Click Available Products.
    5. Click Enable CIM.
    6. Review and agree to terms and fees.

    Developer and Integration Resources:

    Signing up for Customer Information Manager (CIM) FAQs

     



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