Account fraud is a growing concern worldwide. At Authorize.net, we prioritize your security and are committed to safeguarding your information. Hence, we've implemented additional security measures, which include a one-time passcode (OTP) or PIN verification sent to the email linked with your Authorize.net username during every login.

Here are some steps you can take to further secure your account:

• Regularly review users and their permissions. For more information see: How to add and manage users?
• Do not share or reuse passwords from other websites. Change your password regularly. For more information see: Why do I have to change my password so often?

Frequently Asked Questions

Why are we implementing these changes?

To enhance account security and user verification.

Can I opt out?

There is no option to opt out of this additional verification process.

Can the PIN be sent via text message or other means?

Yes, PIN is supported by email and in the future SMS (expected as of April 29, 2024 for Merchant Interface/Portal login) as long as the user has a valid mobile number on file.

What if I’m not receiving an email with the PIN?

Emails may sometimes be delayed. Please wait patiently for the email to arrive. If you do not receive the email, please refer to our support article on Why am I missing email receipts or settlement reports?

How do I enable SMS?

SMS will be available for PIN requests if you have provided a valid mobile in your user profile. 

For Merchants see: How to add and manage users?