Account fraud is a growing concern worldwide. At Authorize.net, we prioritize security. We've implemented additional security measures, which include a one-time passcode (OTP) or PIN verification sent to the email linked with your Authorize.net username during every login.

Here are some steps you can take to further secure your account:

• Regularly review users and their permissions. For more information see: How to add and manage users?
• Do not share or reuse passwords from other websites. Change your password regularly. For more information see: Why do I have to change my password so often?

Frequently Asked Questions

Why are we implementing these changes?

To enhance account security and user verification.

Can I opt out?

There is no option to opt out of this additional verification process.

Can the PIN be sent via text message or other means?

Yes, PIN is supported by email and SMS (as of May 2, 2024, for Merchant Interface/Portal login only) as long as the user has a valid mobile number on file.

What if I’m not receiving an email with the PIN?

Emails may sometimes be delayed. Please wait patiently for the email to arrive. If you do not receive the email, please refer to our support article on Why am I missing email receipts or settlement reports?

How do I enable SMS?

SMS will be available for PIN requests if you have provided a valid mobile number in your user profile. The below steps can be taken:

For Merchant Users:

1. Sign in to the Merchant Interface.
2. Select Account from the main toolbar.
3. Select User Profile from the main left side menu.
4. Click the Edit Profile Information button.
5. Enter in or change the Mobile number.
6. Click Submit to continue.
7. Verify your identity using a One Time Pin (OTP).
8. Select Request PIN.
9. Copy the PIN from your email and select Verify PIN.

Additional information on managing Merchant users can be found here:: How to add and manage users?