What is multi-factor authentication (MFA)?
10/25/2023 22:47 PM
Account fraud is a growing concern worldwide. At Authorize.net, we prioritize your security and are committed to safeguarding your information. Hence, we've implemented additional security measures, which include a one-time passcode (OTP) or PIN verification sent to the email linked with your Authorize.net username during every login.
Here are some steps you can take to further secure your account:
- Keep your user and business information, as well as your technology and emergency contacts, up to date. For more information see: How do you update user contact information?
- Regularly review users and their permissions. For more information see: How to add and manage users?
- Do not share or reuse passwords from other websites. Change your password regularly. For more information see: Why do I have to change my password so often?
Frequently Asked Questions
Why are we implementing these changes?
To enhance account security and user verification.
Can I opt out?
There is no option to opt out of this additional verification process.
Can the PIN be sent via text message or other means?
Currently, the PIN is only sent via email.
What if I’m not receiving an email with the PIN?
Emails may sometimes be delayed. Please wait patiently for the email to arrive. If you do not receive the email, please refer to our support article on Why am I missing email receipts or settlement reports?
How can I prepare for this change?
We recommend reviewing the listed users on your account and ensuring each user has their own login ID and email address (do not share login credentials). Also, users should verify and update (if necessary) their email addresses to ensure they receive all email notifications, including the PIN emails used for verification.
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