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05/13/2024 22:27 PM


Account fraud is a growing concern worldwide. At Authorize.net, we prioritize your security and are committed to safeguarding your information. Hence, we've implemented additional security measures, which include a one-time passcode (OTP) or PIN verification sent to the email linked with your Authorize.net username during every login.

Here are some steps you can take to further secure your account:

Frequently Asked Questions

Why are we implementing these changes?

To enhance account security and user verification.

Can I opt out?

There is no option to opt out of this additional verification process.

Can the PIN be sent via text message or other means?

Yes, PIN is supported by email and SMS (as of May 2, 2024 for Merchant Interface/Portal login only at this time) as long as the user has a valid mobile number on file.

What if I’m not receiving an email with the PIN?

Emails may sometimes be delayed. Please wait patiently for the email to arrive. If you do not receive the email, please refer to our support article on Why am I missing email receipts or settlement reports?

How do I enable SMS?

SMS will be available for PIN requests if you have provided a valid mobile number in your user profile. 

For Merchants see: How to add and manage users?


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