What can we help you with?



09/06/2023 18:52 PM


We are aware of the growing need for security and keeping our customer information safe and protected. Because of this, we have implemented additional security measures to ensure that only authorized users are able to access your account. This involve users being challenged to enter a one-time passcode (OTP) or PIN that will be sent to the email address associated with their Authorize.net username at each login.
Additionally, there are several things you can do to help secure your account:
  1. Keep information up to date for users and business, technology, and emergency contacts. To learn how to update your email address, read our support article here.
  2. Regularly review users and their permissions. More information about viewing and editing user, read our support article here. 
  3. Don’t share usernames or passwords and don’t reuse passwords from other websites. Also, be sure to change your password regularly. Read about password best practices here.
  • Why are we implementing these changes?
    • To increase account security and user verification.
  • Can I opt out?
    • There is not an option to be excluded from this additional verification.
  • Can the PIN be sent via text message or other means?
    • Currently the PIN is only sent via the email.
  • What if I’m not receiving an email with the PIN?
  • How can I prepare for this change?
    • We recommend reviewing the listed users on your account and ensure every user has their own login id and email address associated with their login id (please do not share login credentials with others). Additionally, we recommend users verify (and update if needed) the email addresses associated with their users to have a valid email address on file to receive email notifications, including the PIN emails used for verification.


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