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02/02/2022 16:48 PM

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Answer


The path an email travels as it is sent from sender to recipient depends on many factors. While our email systems are monitored for system performance to obtain a high success rate of email delivery, it is not possible for us to guarantee receipt of email communication. Factors that may play a role in receiving email communication include Internet Service Provider (ISP) spam filters, client-side spam filters and disruptions to Internet traffic.

To troubleshoot email receipt issues we recommend adding a new email address to your Authorize.Net account that is hosted by a well-known email service (Gmail, Hotmail, Live Mail, Yahoo, etc). If email delivery is successful between the well-known service and not the other email service, it is likely that emails are being blocked at some level of the delivery path. If this occurs, we recommend that you begin by discussing the matter of missing email communication with your Internet Service Provider (ISP) and your email service provider.

Please note that the information provided within Settlement and Transaction Receipt email communications is available within the Merchant Interface.

To find transaction statistics about settlements:
  • Log into the Merchant Interface.
  • Click Reports from the main toolbar.
  • Click Transaction Statistics on the left-side menu.
  • Select the date range that you wish to view. To view the report for a particular day, choose the same date on the From and To drop-down menus.
  • Click Run Report.

To find transaction receipts:
  1. Log into the Merchant Interface.
  2. Click Search from the main toolbar.
  3. Enter search criteria such as a customer last name or the last four digits of their card number.
  4. Click Search. 
  5. Click on the transaction ID.
  6. Click View Printable Receipt.


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