Only Account Owners and Account Administrators have the authority to submit a request to disable this service.

To disable Advance Fraud Detection Suite, follow these steps:

1. Log into the Merchant Interface.
2. Click Contact Us located in the upper right corner of any Merchant Interface page.
3. Click Support Support.
4. Select Support Cases and choose General support.
5. Enter your request in the space provided and click Submit.

Customer Support will review your request. Once Customer Support has responded to your request, you will see a red notification number next to the bell icon at the top of your screen in the support center. Click the bell icon and then the specific case to view the response.

For help submitting and seeing support cases see: Merchant Support Cases FAQ