You can configure a specific response to be displayed to customers whose transactions trigger one or more of the Advance Fraud Detection Suite (AFDS) filters or tools and are placed in either the Authorized/Pending Review or Pending Review states.

To configure customer response texts, follow these steps:

1. Log into the Merchant Interface.
2. Click Fraud Detection Suite in the main left side menu.
3. Click Customer Response.
4. Under the heading 'Authorize and hold for review', select one of the provided texts or enter your own response text in the text field. This text will be displayed to customers whose transactions are placed in 'Authorized/Pending Review'.
5. Under the heading 'Do not authorize, but hold for review', select one of the provided texts or enter your own response text in the text field. This text will be displayed to customers whose transactions are placed in 'Pending Review'.
   • If you provide your own text for the customer response, please ensure it complies with the Acceptable Use Guidelines.
6. Click Save to save your settings or click Cancel to discard changes.

If you do not configure a customer response for transactions held in 'Authorized/Pending Review' and 'Pending Review', the default customer response is: “Your order has been received. Thank you for your business!”

NOTE: If you use Advanced Integration Method (AIM) and choose to enter your own response text, ensure it does NOT include your account's delimiting or encapsulation character. Including these characters may result in a broken transaction response, as the payment gateway uses these characters to separate transaction information and then return that transaction information in a response to you. For example, if you use a comma to separate transaction information you submit to the payment gateway, do not use a comma in your custom response.