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This article will guide partners through what the Partner Interface is and how to access and use it.

What is the Partner Interface and how do I sign in, and what to do if I can't?

The Partner Interface is a secure, online portal available to Authorize.net partners. It allows you to manage your Authorize.net account by providing a variety of merchant management and report features.

How to Sign In

To sign in to the Partner Interface:

  1. Go to the Partner Interface sign in page.
  2. Enter your Partner Login ID (username) and password.
  3. Click 'Log In'.

What to Do If You Can't Sign In

If you're having trouble signing into the Authorize.net Partner Interface using your username and password, please contact an Account Administrator for your account or use the 'Forgot Username' or 'Forgot Password' options detailed below.

Forgot Your Username

To retrieve your login ID:

  1. Click 'Forgot Your Login ID or Password?' on the Partner Interface login page.
  2. Select 'I don't know my login id'.
  3. Enter a valid email address and the first and last name for your user account.
  4. Complete the captcha challenge.
  5. Click 'Continue'.
  6. If a match is found you will then see a Generate a Verification PIN step/page. A masked version of the email address associated with the login will be shown to help verify the right login id/account.
  7. Click 'Send PIN this will generated a PIN' that you will receive via email which will be valid for 10 minutes. When the PIN is sent the page will update to verify PIN and allow you to enter the PIN and a new password. You may also request a new PIN if the current PIN has expired.
  8. Enter the PIN provided in the email and click submit, the page will refresh to the login page with your login id displayed at the top.

If you are unable to retrieve your User Name/Login ID please contact an Account Administrator or contact Authorize.net Client Services, see support article: How do I contact Authorize.net?

Forgot Your Password

As of 4/30, 2025, we have implemented additional requirements to our password construction flow in the Partner Interface to ensure full adherence to PCI compliance standards.

This update does not affect existing passwords. We are not enforcing current users to update their passwords as a result of this change.

The new rules only apply for the following scenarios:

  • New account creation
  • Adding a new user
  • Password reset via "Forgot Password"
  • Forced password updates due to policy expiration

New additional password validation rule:

  • Minimum password length must be 12 characters
  • Password should not contain user id and credit card information

Other existing passwords outlined on this article still applies. 

To reset your password:

  1. Click the Forgot Password link.
  2. Click "I don't know my Password"
  3. Enter your login ID and email address.
  4. Complete the user/captcha challenge.
  5. Generate a Verification PIN. Click Send PIN
  6. Enter the PIN and your new password and confirm the new password. Ensure it meets the following requirements:
    • Must include a combination of upper and lower case letters, numbers, AND non-alphanumeric symbols.
    • Must contain at least one of these: ().-_#,;/?@$:&!%
    • Must be at least 12 character long
    • Must not contain more than four consecutive identical and/or sequence characters
    • Must not contain the associated User ID
    • Must not contain the credit card format
  7. Click Change Password.

If you are unable to reset your password please contact an Account Administrator or contact Authorize.net Client Services, see support article: How do I contact Authorize.net?

Locked Account

If you've made more than five unsuccessful login attempts, your user will be locked. This is a security measure to protect your account. If you forget your login ID or password, or enter them incorrectly, you might get locked out. If this happens, try to reset your password using the 'Forgot Password' option. Please note if you enter a one-time pin incorrectly too many times your user may get locked.

If you're an Account Administrator or contact Authorize.net Client Services, see support article: How do I contact Authorize.net?

 

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