This article will guide merchants through the eCheck Reports in the Merchant Interface.

eCheck Reports

There are several reports available, below are details and explanations of each report and how to use and read them.

How to access eCheck Reports?

1. Sign in to the Merchant Interface.
2. Be on or switched into the New Merchant Interface (2.0)
3. Click on Reports in the left navigation.
4. Then click eCheck Report
5. Use the report selection.
6. Set/change date range.

What reports are available?

• Returns & Chargebacks Report - This report tracks any returns or chargebacks related eCheck transactions.
• Settlement Details Report - This report tracks all funds received from batch settlements related eCheck transactions.
• Notice of Change (NOC) Report - This report tracks any Notice of Change (NOC) related to eCheck transactions.
• Billing Reserve Statement - This statement displays the funds withheld from batch settlement funds for payment gateway service fees related to eCheck transactions. 
• Settlement Reserve Report - This report tracks a percentage of batch settlement funds withheld to cover potentially high risk transactions related to eCheck transactions.
• Settlement Statement Report - This statement displays the funds for eCheck transactions that have been successfully settled, the amounts withheld in reserve from those funds, and the funds sent to your bank account.

View Reserve Info

If a risk reserve is established for your eCheck account, this section lists your reserve settings. These settings are determined during the underwriting of your eCheck account. The purpose of the risk reserve is to cover potential costs incurred from high risk or chargeback transactions.

• Fund Holding Days - The number of days funds for charge transactions are held in risk reserve before they are deposited into your merchant bank account.
• Monthly Volume Limit - The monthly dollar amount allowed for the total amount of eCheck charge and refund transactions processed through the payment gateway account.
• Maximum Transaction Size - The maximum dollar amount allowed for a single eCheck transaction.
• Reserve Method - If applicable for the payment gateway account, the method by which transaction funds are held in the risk reserve sub-account to cover possible returns or chargebacks:
  • None - No reserve method set for the account.
  • Fixed Reserve – The reserve balance is established by either, (1) the receipt of a lump sum deposit from a merchant, or (2) the withholding of funds from each batch settlement at a fixed reserve rate until the reserve balance reaches a set reserve amount. A Fixed Reserve can also be established by a combination of lump sum deposit and withholding of settlement funds.
  • Rolling Reserve – The reserve balance is established by the withholding of a percentage of funds from each batch settlement. With a Rolling Reserve, no set reserve amount or cap is specified. Rather, the amount withheld is retained for a specified number of Reserve Holding Days and then deposited to the merchant’s bank account.
• Reserve Rate - If applicable for the payment gateway account, the percentage of funds that are held in the risk reserve sub-account from each batch settlement processed.
• Reserve Holding Days - If applicable for the payment gateway account, the number of days funds are held in the risk reserve sub-account before becoming eligible for deposit into a merchant bank account. This setting applies to rolling reserves.
• Reserve Balance - If applicable for the payment gateway account, the amount of funds currently held in the risk reserve sub-account.

eCheck Report Details

Returns & Chargebacks Report

• Summary
  • eCheck Returns
    • Count of Returns - Count of eCheck return transactions.
    • Total Amount
    • Total Fees Collected
  • eCheck Chargebacks
    • Count of Chargebacks - Count of eCheck chargeback transactions.
    • Total Amount
    • Total Fees Collected
• Details
  • Transaction ID
  • Type
  • Return Code & Description
  • Customer
  • Amount
  • Date

Settlement Details Report

• Summary
  • eCheck Charges
    • Count of Charges - Count of charged eCheck Transactions.
    • Total Amount - Total of charged eCheck Transactions.
  • eCheck Refunds
    • Count of Refunds - Count of refund eCheck Transactions.
    • Total Amount - Total of refund eCheck Transactions.
  • eCheck Voids
    • Count of Voids - Count of void eCheck Transactions.
• Report Output
  • Transaction ID
  • Customer
  • Account Number
  • Amount
  • Submit Date
  • Settled Date

Notice of Change (NOC) Report

• Report Output
  • Date Received
  • Transaction ID
  • NOC Code
  • NOC Reason
  • Settlement Batch
  • Original Value
  • Corrected Value

Billing Reserve Statement

Your Billing Reserve Statement tracks all funds withheld from your transaction processing for applicable payment gateway service fees. At the next payment gateway monthly billing, the amount of funds needed to cover your billing balance is then transferred to your Billing sub-account and applied to your bill. The entries on this statement reflect these events.

• Current Reserve Balance - The amount of funds currently in your Billing Reserve sub-account.
• Report Output
  • Date - The date of the statement entry.
  • Type - The type of action taking place for your Billing Reserve sub-account. For example, Transfer.
  • Description - Any additional description of the item. For example, Usage fees transfer from settlement.  
  • Amount - The amount being transferred in to or out of your Billing Reserve sub-account. If this amount appears in parentheses, funds are being transferred out of the account, and the Account Balance is decreased by the same amount.
  • Account Balance - The current dollar amount in your Billing Reserve sub-account. A negative balance indicates funds owed to the payment gateway. A positive balance indicates funds owed to you.

Tips on reading the Billing Reserve Statement

• Amounts indicated in parentheses, for example “(272.02),” indicate that funds are being moved out of your Billing Reserve sub-account. The Account Balance is decreased by the same amount.
• Amounts that are not enclosed in parentheses indicate funds that are entering your Billing Reserve sub-account. The Account Balance is then increased by the same amount.

Settlement Reserve Report

• Reserve Summary
  • Reserve Type
  • Amount Held Per Transaction
  • Amount in Reserve
  • Target Process
• Report Output
  • Date - The date of the statement entry.
  • Type - The type of action taking place for your Reserve sub-account. For example, Transfer.
  • Item - The specific item or action taking place. For example, Intra Account Transfer.
  • Item Description - Any additional description of the item. For example, eCheck Settlement.
  • Amount - The amount being transferred into or out of your Reserve sub-account. If this amount appears in parentheses, funds are being transferred out of the account and the Account Balance is decreased by the same amount.
  • Account Balance - The current dollar amount in your Reserve sub-account.

Settlement Statement Report

The Settlement Statement tracks all funds for transactions processed through your payment gateway account. After funds enter your Settlement sub-account, all applicable transaction fees, and (if applicable) risk withholdings are assessed for your transaction processing. After the appropriate hold period, remaining funds are then sent to your merchant bank account. The entries on this statement reflect these events.

• Current Out Standing Balance
  • Amount - The amount of funds currently in your Settlement sub-account.
• Report Output
  • Date - The date of the statement entry.
  • Type - The type of action taking place for your Settlement sub-account. For example, Transfer.
  • Item - The specific item or action taking place. For example, Billing Transfer.
  • Item Description - Any additional description of the item. For example, Usage fees transfer to Billing Reserve.
  • Amount - The amount being transferred in to or out of from your Settlement sub-account. If this amount appears in parentheses, funds are being transferred out of the account, and the Account Balance is decreased by the same amount.
  • Account Balance - The current dollar amount in your Settlement sub-account. A negative balance indicates funds owed to the payment gateway. A positive balance indicates funds owed to you.

For individual Items, click on linked entries to view more details.

• Click on a return or chargeback Item to display the returned transactions report for the associated batch.
• Click on a charge/refund Item to display search results for the associated batch.
• Click on a funding calculation to display the Settlement Funding Calculation for that day.
• Click on a usage fees transfer to display the Fee Withholding Summary for batches eligible for billing as of the date and time the entry is created.

Tips on reading the Settlement Statement Report

• Amounts indicated in parentheses, for example “(272.02),” indicate that funds are being moved out of your Settlement sub-account. The Account Balance is decreased by the same amount.
• Amounts that are not enclosed in parentheses indicate funds that are entering your Settlement sub-account. The Account Balance is then increased by the same amount.
• The Account Balance does not always represent the amount of available funds in your Settlement sub-account. All funds for transactions processed through your account are subject to a hold period. Funds are held in your sub-account and cannot be released to your merchant bank account until the hold period is complete. As a result, you may notice transfers to your merchant bank account that are less than the Account Balance indicated on your Settlement statement. The amount transferred to your bank account is the available balance, or funds that have completed the hold period.