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How to discontinue or cancel a product or service in the Merchant Interface? - New Experience (2.0)


KA-07865


408

10/01/2025 18:42 PM

1.0

Important Note

This article covers the new Authorize.net experience (2.0) and Marketplace for the new Merchant Interface. For information on how to identify what version of Authorize.net you are on, please see: How to identify what version of Authorize.net you are on and switching between them? - Classic (1.0) and New Experience (2.0)

The Product Marketplace allows you to see and manage additional products available for your account. Account Owners can enable or disable products as needed.

Available Products:

Displays additional products that can be enabled.

My Products:

Displays additional products that are already enabled, with options to access or discontinue them.

Accessing the Marketplace:

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click Marketplace in the left navigation.
  4. Enabled products will show on the My Products tab.

How to Disable or Discontinue an Enabled Product:

  1. Click on Marketplace in the left navigation.
  2. Click on the My Products tab.
  3. Products that have been enabled will be displayed with their name and short descriptions, along with their status.
  4. To discontinue or cancel, click on Discontinue.
  5. A confirmation window will display to confirm that you want to discontinue. Click Discontinue to continue or Nevermind to cancel the disablement.

Note there are some products that can only be disabled or discontinued by contacting support, this includes:

  • Advance Fraud Detection Suite (AFDS)
  • eCheck

 



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