This article will guide merchants through managing email notification and marketing preferences.

Users can manage their email notification and marketing subscriptions on the User Profile page of the Merchant Interface by following these steps:

1. Log into your Merchant Interface.
2. Select User Profile from the main menu on the left side.
3. Select Edit Profile Information.
4. Check the boxes to select the types of emails you would like to receive.
5. Select Submit.
6. Verify your identity using a One Time Pin (OTP).
7. Select Request PIN.
8. Copy the PIN from your email and select Verify PIN.

As an Account Owner or Account Administrator, you can manage user email notification and marketing subscriptions on the User Administration page of the Merchant Interface by following these steps:

1. Log into your Merchant Interface.
2. Select User Administration from the main menu on the left side.
3. Click on the User Name you wish to edit/change.
4. Select Edit Profile Information.
5. Check the boxes to select the types of emails the user should receive.
6. Select Submit.
7. Verify your identity using a One Time Pin (OTP).
8. Select Request PIN.
9. Copy the PIN from your email and select Verify PIN.

To add additional email addresses for notifications there are two options:

1. Add additional users with the other email addresses.
2. Add Account Contact user types that can just receive emails and cannot login or access the account.

More information in support article: How to add and manage users in the Merchant Interface - Classic Experience (1.0)?

Email Notification FAQs

• Can I add multiple email addresses to receive notifications?
  • There is a secondary email address that users can add to their profile, to add more email addresses you either would have to create an additional user or create a non-user called Account Contact.
• Why am I still receiving marketing emails after unsubscribing?
  • If you have disabled or unsubscribed and still are receiving emails, please contact Authorize.net Client Services.
• How to stop receiving email notifications for certain types of transactions?
  • This can be done by disabling or unchecking Transaction Receipt under your email preferences for your user using the steps above. For more information on types of emails for users, see: What type of emails does Authorize.net send out?

Do you need help logging in?

If you are unable to receive the PIN emails:

• What is Multi-factor Authentication (MFA)? provides troubleshooting steps to assist.
• An Account Owner or Account Admin can update the email address used to receive the PIN emails. See: How to add and manage users in the Merchant Interface? - Classic Experience (1.0)
• Contact Authorize.net Support if an Account Owner needs help accessing the account or if any other assistance is needed.