Email Notifications from Authorize.net

Authorize.net sends various types of email notifications based on the products and services enabled and user preferences. These include:

General Payment Gateway Emails

• Administrative Announcements: Updates about administrative changes, such as billing, within the Authorize.net system.
  • User Changes/Updates: Authorize.net includes a security feature that sends an email notification to Account Owners and Account Administrators when any account user's password or email address has been changed. Account Owners do not have the option to disable these email notifications. However, Account Administrators can enable or disable the notifications through their User Profile and disabling notifications for Administrative Announcements.
• Technical Notices: Information about technical changes or updates.
• New Products and Promotions: Information on new products, services, and promotions.
• Newsletters: Occasional mailings with updates and news about Authorize.net.

Transaction Emails

• Transaction Receipt: Generated whenever a transaction is successfully processed through a merchant's Authorize.net account. It contains all the customer and merchant information that was passed to Authorize.net.
• Upload Transaction Receipt: Generated when a merchant uploads a batch of transactions to the Authorize.net system. It specifies the number of transactions that were approved, errored, and declined.
• Upload File Summary Report: Generated to provide a summary of processing via batch upload.
• Credit Card Settlement Report: Generated when a credit card batch has been settled. It includes the settlement time, merchant name, batch total, debits, and credits.
• eCheck Settlement Report: Generated whenever a batch of eCheck transactions is settled through the Authorize.net system. It lists the number of eCheck transactions submitted and the dollar amounts of credits and debits done via eCheck.
• Fraud Detection Suite (FDS) Per Suspicious Transaction: Notification of transactions that have triggered one or more FDS filter.

Automated Recurring Billing (ARB) Emails

• Daily Transaction Summary: A daily summary of transactions associated with your ARB subscriptions. This email type includes a CSV file each for successful and failed transactions.
• Failed Transaction Notice: Notification of failed transactions for your ARB subscriptions.
• Subscription Due for Expiration: Notification of upcoming subscription expirations.
• Credit Card Expiration: Notification of upcoming credit card expirations for ARB subscriptions.
• Subscription Suspension: Notification of suspended subscriptions due to transaction decline, rejection, or error.
• Subscription Expiration: Notification of subscriptions that have expired.
• Subscription Termination: Notification of subscriptions terminated by the payment gateway.

When the Specify Email Reply-To Address option is selected, this email address will be displayed on your customers' email receipts. Your customers will be able to reply to this address with any questions.

For more information on managing email notification preferences see: How to managing email notification preferences?