Error: "Failure due to Batch Inquiry: Invalid Merchant"

If you encounter the error, "Failure due to Batch Inquiry: Invalid Merchant," please contact your merchant bank to resolve it. This error is generally created by the processing network First Data Corporation Omaha (FDCO) when attempting to create a second settlement batch on the same day.

Settlement Process

At the time of settlement, your processing network will attempt to settle all transactions that are marked for Capture, Credit, or Void within the Unsettled Transactions area of your merchant interface. Once the settlement is completed, the processor will send a successful response back to Authorize.net that the batch has completed settlement. However, sometimes your processing network may attempt to settle transactions a second time. Since the settlement has already been completed for that day, an error report is generated.

Batch Settlement

It is possible that this batch has settled successfully. Nonetheless, you should contact your processor to ensure that they acknowledge the batch has settled and that you will be funded correctly for this settlement.

FDCO Host Capture Account

With the FDCO Host Capture account, you may not be able to reconcile transactions against their Authorize.net settlement reports. The merchant acquirer will have the ability to view totals processed by FDCO.

eMerchantView User

If you are an eMerchantView user, an FDCO product offering, you can log into your merchant account and download account information. This information can also be used to reconcile any discrepancies between FDCO and Authorize.net batch totals.