This article will guide merchants through viewing transaction statistics (transaction count, totals, etc) reports.

The Transaction Statistics Report in Authorize.net enables you to view statistical processing information by payment method for a selected settlement batch or date range. This report summarizes the charges, refunds, declines, voids, chargebacks, returns, and errors associated with the selected settlement batch(es). If you are searching or needing a list of transactions and their details please see support article: How do I download transaction information and search results?

Running a Transaction Statistics Report

1. Sign in to the Merchant Interface.
2. Click Reports from the main toolbar.
3. Click Transaction Statistics in the main left side menu.
4. Select a Transaction Type from the drop-down list.
5. Select a settlement batch date or date range using the Start Date and End Date drop-down lists.
   • Note: We retain the current year and the last two years' worth of data/information, and archive older data yearly (normally between March-May).
6. Click Run Report.

This report provides statistics by card type and transaction status. Below are definitions for the statistics provided:

Transaction Volume Statistics

• Charge Count: The number of debits made to each type of credit card (Visa, American Express, etc.).
• Charge Amount: The dollar amount charged to each type of credit card.
• Refund Count: The number of refunds (credits) issued to each type of credit card.
• Refund Amount: The dollar amount credited to each type of credit card.
• Total Count: The total amount of transactions processed for each type of credit card.
• Total Amount: The total dollar amount of transactions processed for each type of credit card.
• Net Amount: The total amount of sales. Charge (Debit) transactions minus Refund (Credit) transactions for the day.

Additional Transaction Statistics

• Decline Count: The number of declined transactions that have occurred for each type of credit card.
• Approval %: The percentage of transactions successfully approved for each type of credit card.
• Void Count: The total number of voided transactions for each type of credit card.
• Void Amount: The dollar amount for all voided transactions for each type of credit card.
• Error Count: The number of errors that have occurred for each type of credit card. An error indicates that the transaction information was not successfully passed to the processor or that there was an error that occurred while the processor was trying to approve the card.

Charge Transaction Chargeback and Return Statistics

• Count: The number of chargebacks by payment method.
• Amount: The total amount of chargebacks by payment method.
• Reversal Count: The number of chargeback reversals by payment method.
• Reversal Amount: The total amount of chargeback reversals by payment method.
• Correction Count: The number of chargeback corrections by payment method.
• Correction Amount: The total amount of chargeback corrections by payment method.
• Reversal Correction Count: The number of corrections for chargeback reversals by payment method.
• Reversal Correction Amount: The total amount of corrections for chargeback reversals by payment method.
• Returned Item Count: The number of returned transactions by payment method.
• Returned Item Amount: The total amount of returned transactions by payment method.

Note: These statistics pertain to chargebacks and returned items processed for your customer transactions. They are not associated with your merchant bank account.

Refund Transaction Chargeback & Return Statistics

• Count: The number of chargebacks by payment method.
• Amount: The total amount of chargebacks by payment method.
• Reversal Count: The number of chargeback reversals by payment method.
• Reversal Amount: The total amount of chargeback reversals by payment method.
• Correction Count: The number of chargeback corrections by payment method.
• Correction Amount: The total amount of chargeback corrections by payment method.
• Reversal Correction Count: The number of corrections for chargeback reversals by payment method.
• Reversal Correction Amount: The total amount of corrections for chargeback reversals by payment method.
• Returned Item Count: The number of returned transactions by payment method.
• Returned Item Amount: The total amount of returned transactions by payment method.

Note: These statistics pertain to chargebacks and returned items processed for your customer transactions. They are not associated with your merchant bank account.

Miscellaneous Information

Host Total Information will only appear for merchants using a host-based processor - FDCO or FDC Omaha only.

• Host Totals Information: The Host Totals Information reports batch statistics as totaled by the host processor.
• Total Count: The total number of charge and refund transactions by payment method.
• Net Deposit Amount: The net deposit amount of the charge and refund transactions as reported by the host processor.