How do I configure Advance Fraud Detection Suite (AFDS) customer response text? - New Experience (2.0)
KA-08437
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06/04/2025 19:57 PM
1.0
This article covers the new Authorize.net experience (2.0) for Advance Fraud Detection Suite (AFDS) and configuring a customer response for the new Merchant Interface. For the classic experience (1.0) please see the support article: How do I configure Advance Fraud Detection Suite (AFDS) customer response text? - Classic Experience (1.0).
For information on how to identify what version of Authorize.net you are on, please see: How to identify what version of Authorize.net you are on and switching between them? - Classic (1.0) and New Experience (2.0)You can configure a specific response to be displayed to customers whose transactions trigger one or more of the Advance Fraud Detection Suite (AFDS) filters or tools and are placed in either the Authorized/Pending Review or Pending Review states.
To configure customer response texts, follow these steps:
- Sign in to the Merchant Interface.
- Be on or switched into the New Merchant Interface (2.0)
- Click Account and Account and API Settings on the left navigation.
- Click Advanced Fraud Detection Suite Settings.
- Click Customer Response.
- Under the heading Authorize and hold for review, select one of the provided texts or enter your own response text in the text field. This text will be displayed to customers whose transactions are placed in Urgent Fraud Review.
- Under the heading Do not authorize, but hold for review, select one of the provided texts or enter your own response text in the text field. This text will be displayed to customers whose transactions are placed in Fraud Review.
- Click Save to save your settings or click Cancel to discard changes.
If you do not configure a customer response for transactions held in 'Authorized/Pending Review' and 'Pending Review', the default customer response is: “Your order has been received. Thank you for your business!”
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