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How to enable or disable and configure customer email receipts? - New Experience (2.0)


KA-08251


20

04/23/2025 17:40 PM

1.0

Important Note

This article covers the new Authorize.net experience (2.0) for customer email receipt configuration for the new Merchant Interface. For the classic experience (1.0) please see the support article: How to enable or disable and configure customer email receipts? - Classic Experience (1.0).

For information on how to identify what version of Authorize.net you are on, please see: How to identify what version of Authorize.net you are on and switching between them? - Classic (1.0) and New Experience (2.0)
 
This article will guide merchants through configuring and enabling or disabling customer email receipts and other related settings.

Methods to Send Customer Email Receipts

  • Merchant Interface Configuration
  • API Call
Note: API settings override Merchant Interface settings if they conflict. Consult your website developer or shopping cart provider for details.
 

Enabling and configuring Customer Email Receipts via Merchant Interface

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click on Account in the left navigation.
  4. Click Account and API Settings
  5. Click Email receipts under Transaction Settings
  6. Select or deselect Email transaction receipt to customer.
  7. For ARB (Automated Recurring Billing) transactions: Select or deselect Email customer for each successfully authorized ARB generated transaction.

Configuring Reply-to email address

  1. Set the default reply-to email address
  2. Click drop down and select user or contacts email to use.

Configuring Email Receipt Header and Footer

  1. Enter header and footer text (up to 1,500 characters each).
  2. For text exceeding 1,500 characters, integrate via your payment gateway code.
  3. Optionally: Use the same header and footer for your email receipts and Receipt Page.

Disabling Customer Email Receipts via Merchant Interface

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click on Account in the left navigation.
  4. Click Account and API Settings
  5. Click Email receipts under Transaction Settings
  6. Deselect Email transaction receipt to customer.
  7. For ARB (Automated Recurring Billing) transactions: Deselect Email customer for each successfully authorized ARB generated transaction.
  8. Click Save.

Identifying and Modifying Reply-to Address for Email Receipts

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click on Account in the left navigation.
  4. Click Account and API Settings
  5. Click Email receipts under Transaction Settings
  6. Look for the Reply-to email address and see the user/contact and email set.

API Requests

  • API requests may override Merchant Interface settings. Ensure alignment with your developer or shopping cart provider.
  • For API integration guides, refer to the API Documentation.

Example Email Receipt Notification

An additional copy of this receipt was emailed to <merchant e-mail address> due to a gateway setting passed during the transaction submission. If this email does not belong to someone in your organization, it may indicate fraudulent activity.
 
 


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