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07/18/2024 15:12 PM


You can use two methods to have Authorize.net send your customer a transaction email receipt on your behalf. You can configure your account settings in the Merchant Interface or send the request through an Application Programming Interface (API) call. Note that if your account settings and the API request do not match, the API request will override your account settings. Please check with your website developer or shopping cart solution provider to see if your site is configured this way. For API integration guides, please review the API Documentation.

Configuring and Enabling or Disabling Customer Email Receipts

  1. Log into the Merchant Interface.
  2. Select Account from the main toolbar.
  3. Select Email Receipt under Transaction Response Settings.
  4. Select or deselect Email transaction receipt to customer (if email address is provided).
  5. Note: When using Automated Recurring Billing (ARB), you can also select or deselect Email customer for each successfully authorized ARB generated transaction.
  6. Select Submit.

You can also configure the header and footer text for your email receipts. To specify the header and footer text for email receipts:

  1. Enter the header and footer text you would like to include for the email receipt.
  2. Carriage returns are ignored in the header and footer fields. The text fields allow you to enter up to 1,500 characters. If your text is greater than 1,500 characters, you may submit your text as part of your payment gateway integration code on a per-transaction basis. When submitted via your integration code, there is no character limit. Contact your Web developer for assistance.
  3. Select Submit.

If you are also using the Receipt Page feature, you may choose to use the same header and footer text configured for your Receipt Page for your email receipts.


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