How to View Unsettled Transactions?

To view unsettled transactions that are waiting for settlement:

1. Sign in to the Merchant Interface.
2. Be on or switched into the New Merchant Interface (2.0)
3. Click Payments in the left navigation.
4. Click Manage Transactions.
5. Click Unsettled under Quick Filters OR Click Filter on the right and change the Batch State to Unsettled, then click Apply Filter.

The page displays the following columns:

• Transaction ID – A unique identifier generated by the system for the transaction.
• Action - Open Transactions Details or Void or Capture the transaction if applicable.
• Customer (Name, Email) - The customer associated with the transaction.
• Amount (Currency Symbol, Amount, Currency Code) - The amount of transaction that was authorized.
• Submit Date/Time – The date and time that a transaction was entered into the system.
• Payment Method – The masked credit card or bank account number used for payment.
• Status – The current processing status of the transaction.

Click the Transaction ID or Action option to view the details, Void or Capture the transaction if applicable.

Unsettled Transactions Bulk Action

Once filters on unsettled transactions click Bulk Action to the right and under Quick Filters.

Group Void

Selecting Group Void as the bulk action to display only those unsettled transactions that are eligible to be voided. Follow these steps:

1. Select Group Void from the Bulk Action drop-down menu.
2. Check the box to the left of the transaction ID to void the transaction. You can select a single transaction, multiple transactions on a single page of results, or select all transactions displayed on the page.
3. Click Void Transactions.
4. Click Void on the confirmation window to complete the action.

Group Capture

Selecting Group Capture as the bulk action to display only those unsettled transactions that are eligible to be captured. Follow these steps:

1. Select Group Capture from the Bulk Action drop-down menu.
2. Check the box to the left of the transaction ID to capture funds for the transaction. You can select a single transaction or multiple transactions on a single page of results.
3. Click Capture Transactions.
4. Click Capture on the confirmation window to complete the action.

Unsettled Transactions FAQs

• Why is my customers transactions not showing?
  • If a transaction was recently submitted but not showing in your unsettled transactions there are a few possible reasons:
    • Test Mode: If your account is in test mode, transactions are not processed and saved. For more information, see: What Is test mode and how do I turn It off and on?
    • Processing Time: It takes a few seconds to minutes for transactions to appear in the system. Please wait a few more minutes and refresh your search.
    • Transaction Status: The transaction might have been declined or flagged for review. Check the transaction status in the Authorize.net dashboard under the "Transactions" section.
    • Filters and Search Criteria: Ensure that your search criteria and filters are correctly set. Sometimes transactions may not appear due to incorrect search parameters.
    • Technical Issues: There might be a temporary issue with the Authorize.net system. Check their status page or contact their support for any ongoing issues.
      • If none of these reasons apply, you may need to contact Authorize.net Client Services further assistance.