This article explains for merchants and partners using Authorize.net, providing guidance on troubleshooting email delivery issues and verifying legitimate emails.

Troubleshoot Email Receipt Issues

To troubleshoot email receipt issues we recommend adding a new email address to your Authorize.net account that is hosted by a well-known email service. If email delivery is successful between the well-known service and not the other email service, it is likely that emails are being blocked at some level of the delivery path. If this occurs, we recommend that you begin by discussing the matter of missing email communication with your Internet Service Provider (ISP) and your email service provider.

You can also help to ensure that you receive all correspondences from Authorize.net by adding the Authorize.net domain (“@authorize.net”) to your e-mail provider's list of approved contacts or safe senders list. Depending on your e-mail provider, they may refer to this as a trusted senders list, a safe senders list, a whitelist, etc.

Verifying Legitimate Authorize.net Emails

There are a number of measures you can implement to ensure legitimate emails from Authorize.net. Here are some guidelines to distinguish legitimate emails from fraudulent ones:

• Authorize.net will always reference your Merchant ID or Payment Gateway ID at the top of the email body.
• Spelling or grammatical errors are common in phishing emails.
• Links to the Merchant Interface will only ever point to legitimate Authorize.net Web addresses, which is https://login.authorize.net for Merchant Interface and https://partner.authorize.net for the Partner Interface and additionally the Support Center https://support.authorize.net and Status Page https://status.authorize.net. For your safety, bookmark this page and use them instead of links included in the email body.
• You can verify the contact information provided in our emails by visiting our corporate website. If you receive an email with contact information not on our website, please contact Customer Support to verify the email's authenticity.
• If you receive a suspicious email purportedly from Authorize.net, you may contact Customer Support to verify its validity.

Occasionally, fraudsters send out phishing emails disguised as messages from Authorize.net. These emails typically prompt you to click a link, other than those listed above, to log in to your account to update account information. This link points to a fraudulent website that mimics the Merchant Interface login page.

If you receive an email that fits this description, or any email that you suspect is not actually from Authorize.net, do NOT click any of the links provided in the email as they may direct you to a malicious site or they may download malicious software onto your computer. Emails of this type are an effort by fraudsters to obtain login data and other sensitive information for your payment gateway account.

You can managing the types of email communication you receive from Authorize.net in the Merchant Interface and Partner Interface.

If you receive an email that you suspect is a phishing/spoofing attempt to obtain your Authorize.net account information, you can help Authorize.net identify the scammer by providing us with the email headers from the phishing email you received. Email headers contain details which allow an email to be traced to its origin, and are essential when locating the source of a phishing attempt.

Below are helpful links for obtaining email headers:

• Microsoft Outlook
• Gmail
• Yahoo
• MxToolBox

Once you have obtained the email header please send Authorize.net support a Support Case, see:

Merchant Support Cases FAQ

Partner Support Cases FAQ