How re-bill a customers transactions in the Merchant Interface? - Classic Experience (1.0)
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04/23/2025 20:25 PM
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Important Note
This article covers the classic Authorize.net experience (1.0) and rebill transactions in the classic Merchant Interface. For the new experience (2.0) please see the support article: How re-bill a customers transactions in the Merchant Interface? - New Experience (2.0).
For information on how to identify what version of Authorize.net you are on, please see: How to identify what version of Authorize.net you are on and switching between them? - Classic (1.0) and New Experience (2.0)Using the Re-Bill Feature for Card Not Present (CNP) Gateway Accounts
Card Not Present (CNP) gateway accounts offer a re-bill feature that allows you to charge a customer's credit card or eCheck transaction without re-entering transaction or customer data. Note that re-bill only works on transactions charged through your account within the last 90 days. A re-bill transaction will not affect the original transaction. Card Present (CP) gateway accounts do not offer this feature because the card should be present with every transaction.
Prerequisites:
- Ensure you have access to the Merchant Interface.
- Only transactions within the last 90 days can be re-billed.
Step-by-Step Instructions:
- Sign in to the Merchant Interface.
- Select Search from the main toolbar.
- To locate transactions, enter one or more pieces of search criteria, such as a settlement date or Transaction ID.
- Select View Rebillable Transactions.
- This brings up a screen with all transactions you can re-bill. Alongside each transaction, there is a box. To charge a customer, check the box listed to the left of the transaction. If you would like to re-bill all transactions shown, select Select all and enter the amount of the new charge into the New Payment Amount field. If the amount to be charged is the same as the original amount, you may leave this field blank.
- Select Submit.
Important Notes:
- Merchants have up to 90 days from the original submit date of the transaction to re-bill the transaction.
- To re-bill a transaction, it must have a status of "Settled Successfully."
- You cannot edit any information for the transaction other than the amount.
- The re-bill feature is not automated.
- The re-billed transaction will contain the same details as the original transaction.
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