What is and how to use Suspicious Transaction search Advance Fraud Detection Suite (AFDS) transactions?
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10/03/2024 16:21 PM
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This article will guide merchants through understanding and using suspicious transaction search for Advance Fraud Detection Suite (AFDS) transactions.
The Suspicious Transaction Search page enables you to specifically search for transactions that triggered one or more of the Advance Fraud Detection Suite (AFDS) filters. The Suspicious Transaction Reports provide a quick view of suspicious transactions that have been placed in the Authorized/Pending Review or Pending Review states. These reports only list transactions that are still awaiting review. Once you have reviewed and either approved, declined or voided a transaction, it is removed from the report.
For more information on approving or declining pending transactions, see: How to approve or decline a pending review transactions for Advance Fraud Detection Suite (AFDS)?
To search for suspicious transactions:
- Sign in to the Merchant Interface.
- Click Suspicious Transactions in the main left side menu.
- To include all transaction filters in your search, select All Fraud Filters. If desired, select a Transaction Filter from the Fraud Filter drop-down list.
- If desired, select a status from the Transaction Status drop-down list.
- If desired, select a date or date range from the Start Date and End Date drop-down list(s).
- Click Search
The Suspicious Transaction Search Results page appears. The results for your search are displayed in descending order by Transaction ID and include the following information:
- Transaction ID
- Filter(s)
- Transaction Status
- Submit Date/Time
- Customer Name
- Customer IP
- Card Type
- Amount
For added convenience, you can also sort by the Transaction ID, Filter that triggered the transaction, Submit Date, Customer's Name, Customer's IP and Amount by clicking on the column header. One click sorts by descending order; two will re-sort the result set in ascending order.
To filter the records in the table to view only those transactions that triggered a certain Advanced Fraud Detection Suite (AFDS) filter:
- Click the Filter By: drop-down box and choose the filter for which you would like to view transactions.
- Click the View button by the drop-down box to see records for the filter you selected.
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