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  New Merchant Experience: FAQs & Getting Started Guide  

Explore our resources to help you get up and running:

  • Merchant Activation & Getting Started Guide
    Merchant Activation and Getting Started Guide - Classic Experience (1.0) and New Experience (2.0)

  • New Merchant Experience FAQs
    New Merchant Experience FAQ - New Experience (2.0)

Click the links above to learn more and make the most of your Authorize.net account.
  Try Our AI Powered Virtual Assistant!  

Get Fast, Easy Support with Our New AI-Powered Assistant

Starting today, merchants can enjoy instant help through our new AI-powered assistant. Partners will receive access in the coming month.

How to Access the Chat and Virtual Assistant:

  1. Sign in to the Support Center using your Authorize.net account credentials.
  2. Click the Chat icon at the bottom right corner of the Support Center.
  3. The Virtual Assistant will launch and be ready to help with your questions.

For more details, see: Support Virtual Assistant
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ANET Logo | Support center
    • Refund/void transaction
    • Automated Recurring Billing (ARB)
    • Customer Information Manager (CIM)
    • Reason/response codes
    • Invoicing
    • VPOS/mPOS

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Merchants

Use your Merchant Interface credentials to sign in to the Authorize.net Support Center.


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Partners

Use your Partner Interface credentials to sign in to the Authorize.net Support Center.


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Merchant Support

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Merchant support

Phone:

  • US: 877.447.3938
  • UK/Europe: +44 (0) 203 564 4844
  • AUS: +61 1800 019 932

24x7
(Closed major holidays)

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