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How to change or update your Merchant Interface password? - New Experience (2.0)


KA-05474


3

06/10/2025 14:58 PM

3.0

Important Note

This article covers the new Authorize.net experience (2.0) and how to update or change your password new Merchant Interface. For the classic experience (1.0) please see the support article: How do I change my password for the Merchant Interface? - Classic Experience (1.0).

For information on how to identify what version of Authorize.net you are on, please see the support article: How to identify what version of Authorize.net you are on and switching between them? - Classic (1.0) and New Experience (2.0)

As of 4/30, 2025, we have implemented additional requirements to our password construction flow in the Merchant Interface to ensure full adherence to PCI compliance standards.

This update does not affect existing passwords. We are not enforcing current users to update their passwords as a result of this change.

The new rules only apply for the following scenarios:

  • New account creation
  • Adding a new user
  • Password reset via "Forgot Password"
  • Forced password updates due to policy expiration

New additional password validation rule:

  • Minimum password length must be 12 characters
  • Password should not contain user id and credit card info

Other existing passwords outlined on this article still applies. 

How to change or update your Merchant Interface password?

  1. Sign in to the Merchant Interface.
  2. Be on or switched into the New Merchant Interface (2.0)
  3. Click Account and My Profile in the left menu or click your Profile Icon at the top right and My Profile.
  4. Click Change Password in the Profile Details and Login Details section.
  5. Enter your current password.
  6. Enter your new password and confirm the new password.
    1. Check that the password you have entered has met the requirements listed.
  7. Click Save to update your password or click Cancel to cancel the action
  8. If the new password is accepted you will be logged out and see a message confirming that your password has been successfully updated.

What if I have forgotten or don't remember my password?

  1. Click the Forgot Password link.
  2. Enter your login ID and email address.
  3. Complete the user/captcha challenge.
  4. Generate a Verification PIN. 
  5. Enter PIN and click Verify PIN
  6. Enter your new password and confirm the new password. Ensure it meets the following requirements:
    • Your password must be at least twelve characters long. Longer passwords may be even stronger.
    • Your password must include a combination of upper and lower case letters, numbers, AND non-alphanumeric symbols.
    • Your password must include at least one special character (e.g. ! @ $ _).
    • Your password may not be a standard dictionary word, even if it is spelled backwards.
    • Your password may not use common symbol substitutions for letters, such as $ for s.
    • Your password may not be the same as your user login ID.
    • Your password may not contain credit card info.
    • Your password may not be blank.
  7. Click Change Password.

 



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