If you're encountering errors while uploading your batch, ensure the following:

• The field order and field separator in your settings match those used for the batch upload.
• You accept all card types that are being uploaded.
• A field separator is present between each transaction.

Note: A carriage return is required to indicate a new transaction.

Transaction Formats

• "CC" for credit cards
• "ACH" for eCheck.Net
• "NA" for normal transactions
• "AO" for authorization-only transactions

Once the format is set up correctly, submit fields in the order specified in your transaction batch upload settings.

Causes of Upload Failures

When constructing the data in your file, avoid including any non-printable characters. The only four non-printable characters permitted in an upload file are:

• Tabs
• Carriage Returns
• Backspaces
• Newlines

Do not include any:

• Executable extensions
• SQLi - such as < or > characters
• XSS

Including any of the above prohibited content will cause the upload file to fail and display the following errors:

"Unable to connect to application or service. Please close this window and resubmit your request."
This error occurs when an issue with the scan that validates your file has run into an error. Retrying your upload will typically be successful.

"An error has occurred. This can be due to the inclusion of non-printable characters in any of the field values, as well as the “<” or “>” characters, OR your file format does not match your Upload Transaction File Settings configuration. Please close this window, update the file as needed and resubmit your request."
This error occurs when there is malformed or prohibited characters within the file. Retrying the file will not be successful until the file has been corrected by removing these characters.

For more information, view the Upload Transaction File Guide.