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02/26/2025 15:25 PM

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This article will guide merchants through reviewing and updating where transaction funds are deposited to for Credits Cards and eCheck.

Credit Card Transactions and Funding:

To modify the bank account for your credit card transaction deposits, contact your Merchant Service Provider (MSP) directly. Your MSP acts as your financial institution. It deposits funds into your bank account and maintains your merchant account with Visa and MasterCard. It also charges you the percentage discount rate on your batch settlements.

Authorize.net cannot view your MSP due to its role in the credit card process. However, if you have previous funding statements from your MSP, you can call the phone number on the statement and provide the merchant account number listed to discuss any funding questions.

If you do not have a statement from your MSP, you may ask the bank that receives your deposits if they can trace one of your recent deposits back to your MSP. They can then provide you with the company's name and phone number.

eCheck Transactions and Funding:

To modify the bank account for your eCheck transaction deposits this can be done in your Authorize.net account using the steps below.

  1. Sign in to the Merchant Interface.
  2. Click Account from the main toolbar.
  3. Click Billing Information in the main left side menu.
  4. Review the bank account information currently on file. If any changes are necessary, click Edit above your Bank Account Information.
  5. Provide your complete bank account information and click Submit.
  6. Click I Authorize.
  7. Request and enter PIN for verification to complete the update/change.

If your account's billing method is set to a bank account, all Authorize.net billing and eCheck deposits will use that bank account as well.

FAQs

  • How long does it take for the account change to take place?
    • Credit Card Transactions: The time it takes to change to a new bank account will depend on your MSP's processing time. Typically, this can take a few business days, but you should consult your MSP for a specific timeframe.
    • eCheck/ACH Transactions: The next deposit for account for eCheck/ACH transaction will be to the bank account that is on file. This is typically with in 24 hours of any change or update you have made to your Authorize.net account.
  • What if I don't see the edit option?
    • If you don't see the option to edit your user may not have the correct permissions to manage or edit billing and funding information on your account. Please contact your account owner or admin user or contact Authorize.net Support.


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