Understanding General Errors on the Completed Transactions Screen

On the completed transactions screen, you might encounter an ARB subscription displaying a General Error without a transaction ID. This error can occur when a subscription has a successful transaction, but a subsequent transaction fails to process. Here are the most common reasons for a general error:

For credit card subscriptions:

• The credit card on file has expired.
• The payment processor returned an error. This can happen if a card type is not supported, or if a merchant tries to submit a $0 authorization request as part of an ARB subscription to a processor that does not support $0 authorizations.
• The account was in Test Mode at the time of the scheduled payment.

For eCheck Subscriptions:

• eCheck has been disabled on the account or the specific eCheck type has been disabled on the account.
• The account was in Test Mode at the time of the scheduled payment.
• A Return was received for this customer on a previous transaction.
• The merchant has reached their monthly processing limit. This only occurs with eCheck when using ARB.
• A Notice of Change (NOC) was received for this customer on a previous transaction.

Other Causes:

• The trial amount is set to $0.00.

Note: ARB subscriptions will not be suspended and will not automatically terminate unless a failure occurs on the first transaction attempt or a failure occurs on the first transaction attempt after a subscription update.