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11/09/2023 20:48 PM

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Transactions eligible for settlement are automatically settled every 24 hours. The action required depends on the transaction status you wish to void.

If the Transaction Has Already Been Settled

If the transaction you wish to void has already been settled, it cannot be voided. Instead, you need to issue a refund transaction to return funds to the customer's card or bank account. For instructions on issuing a refund transaction see: How to issue a refund transaction?

If the Transaction is Pending Settlement

If the transaction you wish to void has been approved and is pending settlement, it can be voided.

Authorization Retention on Voided Transactions

When a transaction is voided, the authorization might still persist. The preauthorized amount, which is reserved against the customer's credit card limit, will remain for a specific period until the card-issuer expires it. This duration varies among all card-issuing banks, and you will need to contact them directly to determine their hold times.

Even if the customer hasn't made a purchase with their credit card, future transactions may be declined because the credit limit has been reached. It's important for merchants to know that normal transaction fees apply for all resubmitted transactions.

Authorize.net does not have the ability to remove existing authorizations held on the customer's credit card. However, you can contact the card-issuing bank with your merchant number and the authorization code to request the removal of held funds. The authorization code can be retrieved by viewing the details associated with the transaction.

Voiding a Single Transaction

Follow these steps to void a single transaction:

  1. Log into the Merchant Interface.
  2. Click on Transaction Search from the main toolbar.
  3. Select Unsettled Transactions from the left side menu.
  4. Choose the transaction by clicking the Transaction ID.
  5. Click on Void. A message window will appear asking if you would like to continue with the void.
  6. Click OK to continue, or Cancel to stop the void process.

Voiding Multiple Transactions at once

To void multiple transactions at once, follow these steps:

  1. Log into the Merchant Interface.
  2. Click on Transaction Search from the main toolbar.
  3. Select Unsettled Transactions from the left side menu.
  4. Click the Filter By dropdown box and choose 'Group Void'.
  5. Click on View. The page will refresh and display all unsettled records that can be voided.
  6. Check the box to the left of the transaction ID you wish to void. You can select a single transaction or multiple transactions on a single page of results.
  7. Click on Void. A message window will appear asking if you would like to continue with the void.
  8. Click OK to continue, or Cancel to stop the void process.

 



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