Authorize.net does not have the ability to suspend or place accounts on hold. Instead, you can close your Authorize.net account using the following methods to contact Client Services:

 

Chat & Support Case:

1. Sign in to the Merchant Interface.
2. Click Contact Us at the top of the page.
3. Click the Support Center link. This signs you into the Support Center.
4. From there, click Contact Us to start a chat or Support Cases to create a support case and request your account closure.

Phone:

Client Services is available to answer your questions by phone 24/7 (closed major holidays).

• US: (+1) 877-447-3938
• UK/Europe: +44 (0) 203 564 4844
• AUS: +61 1800 019 932

You will be asked to verify account information before closing the account. After verification, Authorize.net will close your account and send an account closure confirmation via email for your records. Upon termination of an Authorize.net Payment Gateway account, Authorize.net discontinues providing its services to the merchant. These services include transaction processing and payment gateway account management via the Merchant Interface. As a result, merchants with an inactive Authorize.net account are prohibited from accessing their transaction history. If you would like to access your transaction history after closing your account, you may do one of the following:

• Reactivate your account. Note that in some cases, accounts terminated by Authorize.net may not be eligible for reactivation.
• Contact your Merchant Service Provider.

Account Closure FAQs

• Is there anything that needs to be downloaded or saved before closing the account?
  • It is recommended to download your transaction history and statements. Also, consider downloading eCheck Returns or Notice of Changes if you process eCheck transactions before closing your account.
• Can the account be reactivated in the future?
  • Yes, your account can possibly be reactivated. To do so, please contact Client Services.