This article will guide merchants and partners through understanding and using Authorize.net Status Page..

The Authorize.net Status Page is an external site designed to keep customers informed about the status of our services and any issues that arise. You can access the status page at https://status.authorize.net.

 

The status page operates in the UTC time zone. Authorize.net updates the status page during significant system or service issues, outages, or major maintenance that may impact customers.

Incident communications may include:

• Title
• Status of the incident
• Brief description of the incident
• Reported start and end times (if known)
• Client impact
• Time of the next update (if known)
• Time the Status Page was updated
• List of affected components

Incident Status:

• Investigating – We are currently investigating this issue.
• Identified – The issue has been identified and a fix is being implemented.
• Monitoring – A fix has been implemented and we are monitoring the results.
• Resolved – The issue has been resolved and the incident has been closed.

Component Status:

• Operational – Green – Systems and services are working as normal.
• Degraded Performance – Yellow – Systems or services are working but are experiencing minor performance issues (e.g., latency).
• Partial Outage – Orange – Systems or services are not working as expected for a subset of customers (e.g., timeouts and/or declines).
• Significant Outage – Red – Systems or services are unavailable for customers (e.g., the system or service is hard down).
• Scheduled Maintenance – Blue – Systems or services are under maintenance and/or being updated.

Top Level Components:

• API Connection/Endpoints
• Corporate Web Sites
• Payment Gateway Processing
• Payment Services
• Portals
• Sandbox/Testing Environment
• Settlement/Batching

Users can manage subscriptions to the status page by using the Manage Subscriptions feature, entering their email address, and verifying via a One Time Passcode (OTP). Then, they can select the notifications they would like to receive. Users can also add or remove events to be subscribed to. Email notifications will come from noreply@statuspage.io.

To subscribe:

1. Go to the Authorize.net Status Page.
2. Click the Manage my Subscription button at the top right.
3. Select your subscription method:
   • Email: Receive email notifications whenever Authorize.net creates, updates, or resolves an incident.
   • SMS: Receive text message notifications whenever Authorize.net creates, updates, or resolves an incident.
4. Enter your contact information (email or phone).
5. Click Subscribe.

To change your subscription options:

1. Go to the Authorize.net Status Page.
2. Click the Manage my Subscription button at the top right.
3. Select either email or SMS.
4. Enter your contact information.
5. Click Subscribe.
6. On the next page, modify your list of components/products that you wish to subscribe to.
7. At the bottom of the page, click Save.

To cancel your subscription:

1. Go to the Authorize.net Status Page.
2. Click the Manage my Subscription button at the top right.
3. Click Cancel Subscription.
4. On the confirmation panel that appears, click Unsubscribe from Updates. You will receive a confirmation that you are unsubscribed.

To receive notifications of changes to the Status Page for new or changed components, please make sure you subscribe to the Status Page component under Corporate & Support Websites.

Additional Notification Option - Support Center Display

• When a new incident or maintenance on the status page, the status embed/banner on the support center updates in real-time to display the incident title and description on the related support center (un-authenticated and authenticated). The embed/banner does not appear on the page if there are no ongoing incidents or maintenance.
• The status embed/banner for maintenance is shown 24 hours prior to the maintenance occurring and during ongoing maintenance, until the user closes the status embed/banner.
• If multiple incidents occur simultaneously, the status embed/banner displays the incident with the highest severity and the number of other incidents/maintenances.

Status page messages can be translated in your browser and in your email client, depending on the solution you use. Below are resources to help you translate:

Browsers:

• With any browser, you can access Google's translation site: https://translate.google.com/?sl=auto&tl=en&op=websites
• Google Chrome: https://support.google.com/translate/answer/2534559?hl=en&co=GENIE.Platform%3DDesktop
• Firefox: https://www.mozilla.org/en-US/firefox/features/translate/
• Edge: https://support.microsoft.com/en-us/topic/use-microsoft-translator-in-microsoft-edge-browser-4ad1c6cb-01a4-4227-be9d-a81e127fcb0b
• Safari: https://support.apple.com/guide/safari/translate-a-webpage-ibrw646b2ca2/mac#:~:text=In%20the%20Safari%20app%20on,button%20%2C%20then%20choose%20a%20language.

Email Client:

• Outlook: https://support.microsoft.com/en-us/office/translator-for-outlook-3d7e12ed-99d6-406e-a453-b9db0d9653fa
• Gmail: If Gmail detects a message that isn't written in your default language, a translation bar appears at the top of the message. If you do not see a translation bar, select the three vertical dots beside the Reply button and select Translate message from the drop-down menu. Select the language of the email.

SMS:

• Android/Google: https://support.google.com/translate/answer/6350658?hl=en&co=GENIE.Platform%3DAndroid&oco=0
• iOS: https://support.google.com/translate/answer/6350658?hl=en&co=GENIE.Platform%3DiOS&oco=0