Why have I not received funding deposits for my transactions?

Doc ID:    A96
Version:    5.0
Status:    Published
Published date:    01/19/2017
Updated:    01/19/2017


Credit Card Transactions:

To ensure you are processing live credit card transactions, it is important to review your Transaction and Settlement Email notices confirming successful transaction processing and settlement of those transactions to your Merchant Service Provider (MSP). It is also important to review transactions inside your Authorize.Net account via the Merchant Interface, specifically your Unsettled/Pending Settlement transactions. This can help identify transactions that require further action, for example, Authorize Only transactions where the charge has been approved by the issuer but has not been captured for settlement and funding.

To research funding deposits for credit card transactions that have successfully settled, please contact your MSP directly.

Because of the role Authorize.Net plays in the credit card process, we are unable to view which company your MSP is. However, if you have received paper statements from your MSP for previous funding, you may call the phone number on the statement and provide the merchant account number listed to discuss any funding questions.

Your MSP is the company that acts as your financial institution. The MSP deposits funds into your bank account and maintains your merchant account with Visa and MasterCard. They are also the company that charges you the percentage discount rate on your batch settlements.

If you do not have a statement from your MSP, you may ask the bank that receives your deposits if they can trace one of your recent deposits back to your MSP, so they can provide you with that company's name and phone number.

eCheck.Net Transactions:

eCheck.Net is an online payment method that allows merchants to collect funds from a customer's bank account electronically.

To research funding deposits for eCheck.Net transactions, please review your Risk Reserve profile first:

  1. Log into the Merchant Interface at https://account.authorize.net/.
  2. Click Account from the main toolbar.
  3. Click Merchant Profile from the main left side menu.
  4. Click Risk Reserve on the right of the Payment Methods section.

If you are not receiving funding for eCheck.Net transactions based on the funding schedule approved for your account (minimum of seven days processing, then deposit), your account may be experiencing one of two issues. Either the bank information provided to Authorize.Net is not accepting deposit attempts or your eCheck.Net processing is on a funding hold. Please review your eCheck.Net Settlement Statement to see if there have been any returned ACH Deposit attempts:

  1. Log into the Merchant Interface at https://account.authorize.net/.
  2. Click Account from the main toolbar.
  3. Click Statements in the main left side menu.
  4. Click eCheck.Net Settlement Statement.

If a returned ACH Deposit appears on your eCheck.Net Settlement Statement, you should update your billing information by clicking Billing Information from the menu on the left. Then click Edit and follow the instructions provided. If you have reached your monthly processing limit of your Risk Reserve, or you were recently approved for the eCheck.Net service, your account may be on a funding hold. To increase your eCheck.Net processing limits or request a release of a funding hold, please do the following:

  1. Log into the Authorize.Net Merchant Interface at https://account.authorize.net.
  2. Click Contact Us from the upper right corner of any page.
  3. Click Create a New eTicket.
  4. Enter "eCheck.Net processing limits increase" or "eCheck.Net funding hold release request" in the Summary field.
  5. Enter a reason for the limit increase or release of the funds in the Description field.
  6. Click Submit.

You will recieve a reply when the processing limits are increased, funds are released, or if the risk team needs further documentation to validate the request.