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Merchant Support

Toll-Free Phone:
(877) 447-3938

Support Hours:
24x7
(Closed major holidays)


Reseller Support

Toll-Free Phone:
(888) 437-0481

Support Hours:
M–F: 6 AM – 5 PM PDT
(Closed major holidays)


Affilate Support

Toll-Free Phone:
(866) 682-4131

Support Hours:
M–F: 6 AM – 5 PM PDT
(Closed major holidays)


Corporate Offices

Authorize.Net (Utah)
P.O. Box 947
American Fork, UT 84003-0947
Tel: 801.492.6450
Fax: 801.492.6489

How do I close my Authorize.Net account?


Doc ID:    A386
Version:    6.0
Status:    Published
Published date:    01/20/2017
Updated:    01/20/2017
 

Answer

Authorize.Net accounts may be closed using any of the following methods:

  • eTicket: Send a request to close your account using the eTicket service from within the Merchant Interface. Make sure you log into the Authorize.Net account you want to close.
  1. Log into the Merchant Interface at https://account.authorize.net.
  2. Click Contact Us at the top of the page.
  3. Click Create a New eTicket.
  4. Verify your contact information and then type your request for account closure in the space provided.
  5. Click Submit to send the account closure request to Customer Support.
For security reasons, we will not close your Authorize.Net account via email. To verify your identity, you must send your request using the eTicket service from within the Merchant Interface. It is important you do not send any other sensitive information via email.
  • Chat: Request account closure through Chat Support.
    1. Log into the Merchant Interface at https://account.authorize.net.
    2. Click Live Help at the top of the page.
    3. You will then be connected to the next available customer support representative and can request account closure.
       
  • Phone Support:
    • Hours: Merchant Support Representatives are available to answer your questions by phone 24 hours a day, 7 days a week (closed major holidays).
      • US: 1-877-447-3938
      • UK/Europe: +44 (0) 203 564 4844
      • AUS: +61 1800 019 932

    You will be asked to verify secure account information which may include:
    • The Secret Answer to the Secret Question.
    • The last four digits of the Social Security Number.
    • The last four digits of the Tax Identification Number (EIN).
    • The last four digits of the Bank Account.
    • The last four digits of the Card Number.
After verification of the secure information, we will close your account and send an account closure confirmation via email for your records.

Note: Upon termination of an Authorize.Net Payment Gateway account, Authorize.Net discontinues providing its services to the merchant. Authorize.Net's services include providing transaction processing services as well as payment gateway account management via the Merchant Interface. As a result, merchants that have an inactive Authorize.Net account are prohibited from accessing their transaction history.

If you would like to access your transaction history after closing your account, you may do one of the following:

  • Reactivate your account. In some cases, accounts terminated by Authorize.Net may not be eligible for account reactivation.
  • You may contact your Merchant Service Provider.

 


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