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How can I change or update the processor connected to my payment gateway account?


Doc ID:    A289
Version:    5.0
Status:    Published
Published date:    08/01/2014
Updated:    08/01/2014
Categories:    Merchant Accounts
 

Answer

Below is a list of processors supported by Authorize.Net. Each processor lists the information required for Authorize.Net to connect your account to that processing network. To update the processor associated with your Authorize.Net account, please submit a request using our eTicket service and include the required information outlined below for your new processor. If you do not have this information, please contact your Merchant Service Provider (MSP).

Note: Only an Account Owner or an Account Administrator is allowed to update the processor. Additionally, if your account is subsidized by an Authorize.Net reseller, Customer Support will direct you to your reseller for your processor update request. If the subsidizing reseller approves the update, the reseller must contact Authorize.Net to update your account.

Note: Authorize.Net does not accept processor update requests through live chat or email.

To submit a processor update request using the eTicket service:

  1. Log into the Merchant Interface at https://account.authorize.net/.
  2. Click Contact Us from the top right corner of the page.
  3. Click Create a New eTicket.
  4. Verify that all your contact information is accurate and enter “Processor Update” in the Summary box.
  5. Enter the required information for your new processor from the list below in the Description box.
  6. Click Next.
  7. Click No on Step 2 to Submit your eTicket.

Customer Support will review your request. To check the status of your eTicket at any time, click Contact Us from the top right corner of the Merchant Interface, and then click Manage Existing eTickets. Once Customer Support has responded to your request, you will see a yellow banner at the top of the Merchant Interface. Click View eTicket from the yellow banner to review the response.

If the processor update request is completed, Customer Support will run a test transaction on your account to confirm the connection with the processor. If the test transaction fails, a Customer Support representative will contact the Account Owner or Account Administrator that submitted the eTicket.

Supported Processors
Note: Some processors and some fields go by more than one name.

TSYS Acquiring Solutions / Vital / VisaNet
Acquirer BIN / Bin Number (6 digits):
Agent Bank Number / Agent (6 digits):
Agent Chain Number / Chain (6 digits):
Category Code / SIC / MCC (4 digits):
Merchant Number (12 digits):
Store Number (4 digits):
Terminal Number (4 digits):
Acquiring Bank Name (Optional):

Chase Paymentech
Client Number (4 digits):
Merchant # / Gensar # / PNS # (12 digits):
Terminal Number (3 digits):
Acquiring Bank Name (Optional):

Elavon / Nova
Bank Number (6 digits):
Terminal ID (6-16 digits):
Acquiring Bank Name (Optional):

First Data (Nashville / FDCN / FDMS / Envoy)
MID (6-11 digits):
TID (6-11 digits):
Acquiring Bank Name (Optional):

First Data Omaha (FDCO / FDR-First Data Resources)
FDCO Merchant ID (15 or 16 digits):
Acquiring Bank Name (Optional):

Global Payments (GPS / GPN / NDC)
Acquirer Institution ID / Bank ID (6 digits):
Merchant ID / Terminal ID (6 or more digits):
Acquiring Bank Name (Optional):

WorldPay / RBS Lynk / Lynk Systems
Acquirer BIN (6 digits):
Merchant Category Code (4 digits):
Merchant Number (12 digits):
Store Number (4 digits):
Terminal Number (4 digits):
Acquiring Bank Name (Optional):

Heartland Payment Systems
Acquirer BIN (6 digits):
Category Code (4 digits):
Merchant Number (12 digits):
Store Number (4 digits):
Terminal ID (8 digits):
Terminal Number (4 digits):
Acquiring Bank Name (Optional):

Concord EFS
Note: Existing payment gateway accounts are not allowed to switch to the Concord EFS processor. To use this processor, please contact your Authorize.Net reseller or sales representative for further assistance.


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