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Visa Secure Registration Process

Doc ID:    A1770
Version:    1.0
Status:    Published
Published date:    10/04/2017


Visa Secure Mail is a secure email service used when it is needed to pass or send sensitive documents or information to customers.

If you have not ever registered for the Visa Secure Mail, you will receive two emails from Customer Support.

  • The first email will be the WELCOME email. This is the first step to activate your account.

  • You will then click “Activate your personal account” within the email

  • You will be taken to a page to create a password, and then you will be asked to generate secret questions. These will be used in the event you need to reset your password later.
  • Note: The email address will be used as your Login ID by default.
Note: The email address will be used as your Login ID by default.
  • Afterward, you will receive another email letting you know your account has been activated.
Important Note: It is recommended that you bookmark the personal sign-in link. This sign-in link is unique to your email address.


Visa Secure Access Process

  • After you have completed the activation process, you will now need to go back to the second email you received. The second email will have the subject line with the request. This example shows “Visa Secure Subject Line Here.”

  • Within the email, there is no direct link but the SecureMessage will be in the email as an attachment.

  • Once you open the attachment, you will automatically be taken to a page where you will be asked to sign in to your account.
  • After sign-in, you will be taken to your message dashboard where you will automatically be taken to the message.

Visa Secure Reply Process

When you are ready to reply to the email, please email back directly from the Secure Message per the steps below:
  • Click Reply. This will automatically open a new reply message. Be sure to include any attachments as necessary.

  • By clicking “Add Attachment,” this will allow you to choose the file you wish to add.

  • Once you have added the file, you may click Send to send the email.


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