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Merchant Support

Toll-Free Phone:
(877) 447-3938

Support Hours:
24x7
(Closed major holidays)


Reseller Support

Toll-Free Phone:
(888) 437-0481

Support Hours:
M–F: 6 AM – 5 PM PST
(Closed major holidays)


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Toll-Free Phone:
(866) 682-4131

Support Hours:
M–F: 6 AM – 5 PM PST
(Closed major holidays)


Corporate Offices

Authorize.Net (Utah)
P.O. Box 947
American Fork, UT 84003-0947
Tel: 801.492.6450
Fax: 801.492.6489

VPOS version 2 FAQ


Doc ID:    A1768
Version:    3.0
Status:    Published
Published date:    02/07/2018
Updated:    02/07/2018
 

Answer


Q: Do I need a new account to use VPOS?
Q: What are the requirements to use the new version of VPOS?
Q: How does a merchant install VPOS?
Q: What readers can be used with VPOS?
Q: Is it possible to update my reader? 
Q: What processor can be used with VPOS?
Q: What settings are available in VPOS?
Q: What transaction types are supported? 
Q: What troubleshooting steps can I take with VPOS?
Q: What receipt options are available for VPOS?


Q: Do I need a new account to use VPOS?

A: It is not necessary to get a new account to use VPOS. Any Authorize.Net merchant can use this service by going to the following URL:

https://vpos2.authorize.net

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Q: What are the requirements to use the new version of VPOS?

A:  Merchants will need to meet the following requirements:
  • Windows® 7 or newer (To locate your OS version, click the Start button, enter Computer in the search box, right-click Computer, and then click Properties)
  • .NET Framework 4.6.1 or greater, available from Microsoft’s Download Center
  • Google Chrome™ version 50 or newer
  • A supported credit card reader available through POS Portal
  • Permissions to install applications and Chrome Extensions onto their computer
  • Login access to the Authorize.Net Merchant Interface
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Q: How does a merchant install VPOS?

A: Merchants should follow these steps to install VPOS on their PC: 
 
1. Install the .Net Framework
1. Download and install the .NET Framework, version 4.6.1 or greater, from Microsoft’s Download Center.
2. Log into the VPOS site.
1. In Google Chrome, go to the VPOS login portal at https://vpos2.authorize.net
3. Install the Authorize.Net VPOS extension for Google Chrome.
1. You will be prompted to load and enable the Chrome extension the VPOS website.
2. If you want to install the extension manually, you can visit the Google Chrome Store to install the extension. The extension serves as a bridge between your browser and the VPOS application. When prompted, you will confirm that you wish to install the extension.
4. Install the Authorize.Net VPOS application.
1. After you finish downloading, you will see the installer in the install bar at the bottom of the browser window. Click the installer to set up the application.
2. You will need permission to install applications onto your computer. If you do not have sufficient permissions, please contact the owner of your computer for assistance.
3. If you do not install the VPOS application manually, you will be prompted to do so when you load the VPOS website.
5. Plug in your card reader
1. If the USB port provides power, it will recharge the card reader.
2. If you are prompted, please allow up to 15 minutes for the card reader to check for updates, and to download and install them to the reader.
3. While you have the option to manually enter transactions, we strongly recommend that you use a card reader. To ensure compatibility, you can purchase their card reader from POS Portal: https://partner.posportal.com/authorizenet/auth/
4. Note: If you purchase the card reader from any other page or vendor, the reader may not work with VPOS.
5. If you do not plug in the card reader, you will be prompted to do so when you load the VPOS website. You may bypass the prompt if you choose to enter manual transactions.
6. If you use a browser other than Google Chrome, or if you have not followed the above steps, you will be prompted to download and install the necessary components.

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Q: What readers can be used with VPOS?

A: We support the following readers:
 
Manufacturer Model Name Model/Part #
Anywhere Commerce Walker C2X
BBPOS Chipper™ 2X

To use these readers with our VPOS application they must be purchased through our partner POS Portal.

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Q: Is it possible to update my reader?

A: We now allow remote updates for our readers in VPOS. Each time you log into VPOS we will check and see if an update is available. If an update is available, it can take up to 15 minutes for the card reader to download and install them to the reader. You can disable the update check in the VPOS settings page.

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Q: What processor can be used with VPOS?

A: You will need to be on a supported EMV processor to run EMV transactions. A list of supported processors are found on the EMV FAQs. If you are using a processor that does not support EMV you can still use a supported card reader to run swipe transactions. The reader will run in swipe only mode for any non-EMV supported processor. 

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Q: What settings are available in VPOS?

A: You will be able to make the following changes in the VPOS Settings page:
  • EMV Reader (Enable or Disable)
  • Check Reader Update on Login (Enable or Disable)
  • Details about the Card Reader and VPOS Application
  • Printer Settings (Setting the default printer for receipts)
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Q: What transaction types are supported? 

A: VPOS will support the following transaction types:
  • Authorize and Capture
  • Authorize Only (manual card entry only)
  • Prior Authorization and Capture (full amount only, no partial captures)
  • Credit (full amount only, no partial refunds)
  • Void
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Q: What troubleshooting steps can I take with VPOS?

A: If the reader is not responding, please check the following:
  • Confirm you are using a supported card reader from POS Portal.
  • Check that its cord is fully plugged in at both ends.
  • Look for the power indicator on the side of the reader closer to the audio jack. If the light is red, the unit needs recharging. Plug the cord into the reader’s Micro USB port,
    above the power indicator, and into a powered USB port. Unpowered USB hubs may drain the reader’s battery, or may not supply power.
  • Enable the setting to Check Reader Update on Login. Once you log in again we will check to see if an update is available for your reader. If one is available, please update to the latest version.
If the application is not responding please take the following steps:
  • Uninstall the Google Chrome extension and VPOS application.
    • To remove the Google Chrome extension.
      • Go to chrome://extensions/ in your browser and click on the trash can icon next to the Authorize.Net Point of Sale extension.
    • To uninstall the VPOS application.
      • Go to the Control Panel in your PC settings and click on Uninstall a program.
      • Select the Vpos by Authorize.Net application and click Uninstall.
  • Once you have uninstalled the extension and application you can go to https://vpos2.authorize.net to re-install both again.
If you cannot install some or all of the VPOS components, check with your computer owner to confirm you have the right permissions to install applications.

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Q: What receipt options are available for VPOS?

A: After a transaction is processing a receipt will be automatically printed to your default printer.  VPOS is compatible with any standard 8.5" x 11" laser or ink jet printer. If you prefer a thermal receipt printer, we recommend the Epson TM-T88V Receipt Printer connected via USB, network parallel or serial.

On the receipt page, you will also have the option to email a copy of the receipt to your customer.

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