If you have Expanded Credit Capabilities (ECC) enabled on your account it is possible that the customer's account number may have been entered incorrectly. Please check the transaction to verify that it was posted to the correct account. Here is how to view a batch of Returns:

1. Log into your Merchant Interface at https://secure.authorize.net
2. Click Returns in the main left side menu.
3. Select which method you wish to search - Settlement Date, Batch Date, or Transaction ID - and fill in the appropriate information.
4. Click Run Report

To view your eCheck settlement statement, please follow these steps:

1. Log into your Merchant Interface at https://secure.authorize.net
2. Click Statements in the main left side menu.
3. Click View eCheck Settlement Statement