How can I update the descriptor that appears on the customer's card billing statement?
|Categories:||Merchant/Reseller Interface (Web Interface)|
A descriptor is the text that appears on a customer's billing statement that indicates what company charged the customer's card. To update your company's descriptor (including business name or phone number), please contact your Merchant Service Provider (MSP).
Your MSP is the company that acts as your financial institution. They deposit funds into your bank account and maintain your merchant account with Visa and MasterCard. They are also the company that charges you the percentage discount rate on your batch settlements. They may also assess transaction processing limits on your merchant account.
Note: Each merchant account may contain only one descriptor. If you process American Express and Discover transactions, please contact these card networks as well to ensure all of your customers receive the correct descriptor. Incorrect or unclear descriptors can lead to increased chargebacks.
American Express: (800) 528-5200
Discover/Novus: (800) 347-6020
Note: If Vital is your processor, please contact Customer Support at 877-447-3938 Monday through Friday, 5 AM to 5 PM Pacific time (closed major holidays) to request a business name update. When using this processor, your merchant account may use the business name that Authorize.Net sends during batch settlement.